Lead CMDB Architect for ServiceNow & ITOM

Fairview Health Services; Minneapolis (MN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Life insurance

Tuition reimbursement

PTO and Sick Time

Retirement plan

Job summary

Fairview Health Services is seeking a Lead CMDB Specialist to design, implement, and maintain a robust CMDB, ensuring data integrity and governance aligned with ITIL practices. This role will lead ServiceNow CMDB, ITOM/ITAM, and discovery initiatives, guiding cross-functional teams to ensure accurate CI data and effective ITSM support.

The candidate will drive data modeling, integrations, and dashboard reporting, managing lifecycle, and supervising MID server deployments across on-prem and cloud

Qualifications

• B.S./B.A. in Computer Science, Information Technology, or related field, or equivalent combination of education and experience
• 7 years of relevant CMDB/Configuration Management experience, including at least 5 years supporting enterprise-level platform installations
• Hands-on experience with ServiceNow CMDB, ITOM, ITAM, and Discovery implementations
• Experience with CSDM, ITSM processes, and enterprise data governance
• Strong skills in database design, data modeling, integrations, middleware, and discovery tools
• Demonstrated ability to lead technical teams, provide mentorship, and work collaboratively across IT and business functions
• Excellent problem-solving, critical thinking, organizational, and communication skills

Responsibilities

• Strategy & Governance: Develop and lead the overall CMDB strategy, architecture, and governance framework.
• Strategy & Governance: Establish policies and standards for CI data management and ensure alignment with ITIL best practices and enterprise objectives.
• Strategy & Governance: Participate in CMDB-related roadmap planning, platform upgrades, and future-state solution design.
• Strategy & Governance: Establish and host the Configuration Control Board (CCB) to provide governance and alignment for new requirements and enhancements to the CMDB.
• Data Modeling & Management: Design and maintain the CMDB data model, including CI classes, attributes, relationships, and classifications aligned with CSDM.
• Data Modeling & Management: Implement processes for CI data creation, updates, audits, deduplication, normalization, and enrichment.
• Data Modeling & Management: Monitor CMDB data health and proactively identify and resolve gaps or inconsistencies.
• Data Modeling & Management: Ensure CI data supports ITSM processes (Incident, Change, Asset, Problem Management) and other ITOM applications.
• Data Modeling & Management: Ensure lifecycle management is enforced to insure timely retirement of CIs as appropriate.
• Integrations & Technical Leadership: Leverage OOB functionality such as Service Graph Connectors and ITOM Discovery for automated CI population.
• Integrations & Technical Leadership: Oversee Service Mapping and Discovery implementations to ensure effective CMDB population and ongoing maintenance.
• Integrations & Technical Leadership: Evaluate enhancement requests and provide technical design recommendations.
• Integrations & Technical Leadership: Provide hands-on expertise to assist stakeholders with CMDB Reporting Requirements of varying complexity.
• Integrations & Technical Leadership: Deploy and maintain MID Servers as appropriate to support On-Prem and Cloud-based Discovery Activities.
• Collaboration & Cross-Functional Collaboration: Work closely with architecture, infrastructure, application, ITAM, ITOM, and service management teams to ensure CMDB alignment with business and operational needs.
• Collaboration & Cross-Functional Collaboration: Serve as a technical SME for CMDB-related projects, participating in requirements gathering, feasibility analysis, and solution design.
• Collaboration & Cross-Functional Collaboration: Communicate effectively with stakeholders and executives regarding CMDB strategy, progress, and data quality initiatives.
• Collaboration & Cross-Functional Collaboration: Coordinate with and provide direction to offshore or international resources to maintain CMDB standards, data quality, and operational alignment.
• Monitoring, Reporting & Process Improvement: Develop dashboards and reports to track CMDB health, data integrity, and process effectiveness.
• Monitoring, Reporting & Process Improvement: Identify opportunities to improve CMDB processes, governance, and compliance with standards.
• Monitoring, Reporting & Process Improvement: Participate in audits, governance reviews, and corrective action plans to maintain data quality.

Skills

CMDB

ServiceNow

ITOM/ITAM

Data modeling

Leadership

Communication

Problem solving

Education

B.S./B.A. in CS/IT or related

ServiceNow Certified System Administrator

ITIL Certification V3 or higher

M.A./M.S. in IT or related

Tools

MID Servers

Discovery tools

Service Graph Connectors

Power BI

AWS

Azure

Job description

Fairview Health Services is seeking a Lead CMDB Specialist to design, implement, and maintain a robust CMDB, ensuring data integrity and governance aligned with ITIL practices. This role will lead ServiceNow CMDB, ITOM/ITAM, and discovery initiatives, guiding cross-functional teams to ensure accurate CI data and effective ITSM support.

The candidate will drive data modeling, integrations, and dashboard reporting, managing lifecycle, and supervising MID server deployments across on-prem and cloud