ServiceNow Developer -CMDB

TechDigital Group; Michigan; Hybrid; USD 90,000 - 130,000; Full time

Job summary

A leading technology services provider in the United States is seeking an IT CMDB Engineer responsible for designing and managing the configuration management process and ensuring CMDB data accuracy. You will work closely with various IT teams, improve data integration, and drive strategic technology goals. Strong skills in data modeling, ServiceNow, and configuration management are required. This role involves enhancing processes and tools for better IT service quality.

Qualifications

• Deep understanding of CMDB and CIs.
• Experience with data integration and quality processes.
• Ability to drive KPIs aligned with technology goals.

Responsibilities

• Design and manage the configuration management process.
• Ensure accuracy of CMDB data.
• Drive improvements for delivering quality IT services across the organization.
• Conduct configuration audits and reconciliation.
• Oversee the development of strategy and performance measurement.

Skills

Data modeling

Integrations

Scripting

Common Service Data Model (CSDM)

Configuration management

Tools

ServiceNow

Service Graph Connectors (SGCs)

Job description

Job Description:

The IT CMDB Engineer is tasked with designing, configuring, and managing the configuration management process while ensuring the accuracy of CMDB data. This position collaborates closely with the IT ServiceNow Architect and IT process owners. The ServiceNow CMDB & Discovery Specialist supports the standardization, design, implementation, and maintenance of ServiceNow Discovery features and integrates the CMDB with key data sources using SGC, following ServiceNow best practices. This role supports Global Operations Management (GOM) and works with teams such as IT Data Quality, IT Analytics & Reporting, IT Service Management, Governance Risk & Compliance, Cloud/Infrastructure/Application Management, and Enterprise Architecture to define, analyze, implement, and maintain improvements for delivering quality IT services across the organization.

Primary activities/responsibilities

• CMDB Engineer is responsible for the lifecycle of IT assets (Acquisition through End of Life) as well as building and maintain Configuration Management Data Base (CMDB).


• Managing and enhancing the CMDB (Configuration Management Database) using Service Graph Connectors (SGCs) to integrate data from various sources, roles include CMDB Analyst, Discovery Engineer, and Developer, requiring skills in data modeling, integrations, scripting, and CSDM for data accuracy and automated service delivery


• Develops custom solutions, integrations, and automation, often leveraging SGCs to streamline processes.


• CMDB & CSDM: Deep understanding of data modeling, configuration items (CIs), and the Common Service Data Model.


• The role is responsible to ensure complete and accurate IT Hardware Asset information, their relationship to IT Services in the CMDB.


• Drives Key Performance Indicators and aligns them with strategic technology goals


• Identifying opportunities and engaging other support organizations to create or improve CMDB processes and tools to meet identified needs.


• Improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships


• Conduct configuration audits and reconciliation


• Maintains CIs to ensure CMDB accuracy and completeness


• Drives visibility on unauthorized CI changes or alterations to environment


• Works with other ITSM processes to understand new requirements and identify how Configuration management can support


• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned


• Perform SDLC activities required to enhance the ServiceNow platform


• Oversees the development of strategy, process alignment, performance measurement, training, and communications


• Validating and cleansing the data from authoritative sources before integrating it into CMDB.


• Implementing error handling mechanisms to capture and handle any data integration errors or failures.