ServiceNow CMDB Administrator

Arkansas Blue Cross and Blue Shield; Arkansas; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Onsite gym (Club Blue)

Onsite restaurants

Job summary

Arkansas Blue Cross and Blue Shield seeks a ServiceNow CMDB Administrator to ensure high availability, security, and consistency of enterprise data across the CMDB. The role supports ITOM functions including CI organization, discovery, service mapping, and data reconciliation, interfacing with vendors when issues arise.

The person will participate in planning, development, and troubleshooting of databases, and support security and disaster recovery for business continuity within IT operations.

Qualifications

• Bachelor’s degree in Computer Science, MIS or related field; 5 years of relevant experience in lieu of degree.
• Minimum 3 years of direct Database Administration/Operations experience.
• Knowledge of at least one programming language; OS, shell scripts, or related tooling.
• Experience/Certifications in ServiceNow ITOM Discovery, Service Mapping, and System Administrator preferred.

Responsibilities

• Assist Lead Database Administrator in maintenance of DBMS-based applications and security procedures; provide status reports.
• Provide 24/7 on-call support to Applications Development for databases, design, implementation and performance.
• Monitor production databases for space and design changes; allocate space for test databases.
• Ensure recoverability and availability of production databases; participate in disaster recovery testing.
• Participate in reviews to evaluate database performance and optimize schemes, tables, procedures and permissions.
• Perform other duties as required and provide consultation on database design and implementation.

Skills

Database Administration

SQL

IBM Db2

MySQL

Oracle Database

Oracle Active Data Guard

Data Management

ServiceNow ITOM

Service Mapping

ITOM Discovery

Disaster Recovery

Security & Compliance

On-call Support

Monitoring & Troubleshooting

Critical Thinking

Education

Bachelor’s degree in Computer Science, MIS, Business, or related

Tools

IBM DB2 Database

MySQL Database

Oracle Database

Oracle Active Data Guard

ServiceNow ITOM (Discovery, Service Mapping)

Job description

Job Summary

The ServiceNow Configuration Management Database (CMDB) Administrator is responsible for database high availability access and database security to ensure the business continuity of all enterprise data. Individual ensures data remains consistent across the database and is clearly defined for users’ concurrent access, in a form that suits their needs, while ensuring that there is provision for data security, disaster recovery and business continuity. Incumbent interfaces with vendor representatives in order to resolve issues with the assigned database and will assist with database planning, development and troubleshooting. Incumbent works to support ServiceNow IT Operations Management (ITOM) functions such as Configuration Item (CI) class organization, discovery, service mapping, service graph connections (Dynatrace, Tenable, ect.) and data reconciliation.

Requirements EDUCATION

Bachelor’s degree, in Business, Computer Science, or Management Information Systems, or related. In lieu of degree, five (5) years’ relevant experience will be considered.

EXPERIENCE

Minimum three (3) years’ minimum, direct experience in Database Administration, Database Operations, Computer Operations or Systems Programming. Minimum one (1) year experience with Database Management Software (DBMS). Knowledge of at least one (1) programming language, as well as appropriate OS, utilities, shell scripts, visual editor, or related for the assigned database. Experience/Certifications in ServiceNow platform ITOM Discovery, Service Mapping, and System Administrator, preferred.

ESSENTIAL SKILLS & ABILITIES

Monitoring Plans Continuous Monitoring Interpersonal Relationships Interpersonal Communication IBM Db2 Standards Compliance Decision Making Sound Judgment Problem Solving Applied Research Critical Thinking MySQL Report Presentations Structured Query Language (SQL) Report Processing Analyze Information Report Creation Oracle Active Data Guard Data Consulting Planning Activities Deductive Reasoning Prioritization Process Information Organizing Oracle Database ServiceNow Administration/ITOM (Discovery,Service Mapping, Service Graph Connectors,CSDM)

Skills

• Analytical Decision Making
• Analytical Problem Solving
• Backup and Recovery Systems
• Business Compliance
• Collaborative Communications
• Consultative Approach
• Critical Thinking
• Cross-Functional Planning
• Data Analysis
• Database Administration
• Data Management
• Data Visualization Tools
• Deductive Reasoning
• IBM DB2 Database
• Information Interpretation
• Interpersonal Relationship Management
• MySQL Database Administration
• Oracle Active Data Guard
• Oracle Database
• Process Monitoring
• Query Plan Analysis
• Researching
• Software Development Strategy
• Sound Judgment
• Structured Query Language (SQL)

Responsibilities

• Assists Lead Database Administrator in the maintenance of the assigned DBMS-based application system and the associated security procedures, provides status reports to the Database Administration Supervisor for all active and scheduled projects, and assists the Database Administration Supervisor with configuration management and database control programming.
• Assists other team members in providing 24-hour “on-call” support to Applications Development areas regarding databases, program design and implementation and performance.
• Monitors production databases for space utilization and the need for design change or reorganization and defines and allocates space for all test databases.
• Monitors standards and procedures to ensure recoverability and availability of production databases and participates in disaster recovery testing efforts.
• Participates in reviews to evaluate database performance and recommends solutions to ensure the effectiveness of scheme, tables, procedures and permissions.
• Performs other duties as required.
• Provides consultation and support to Applications Development areas regarding database and program design and implementation.

Certifications Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

Why? We Love our Employees

Arkansas Blue Cross is consistently ranked as one of the best places to work in Central Arkansas.

We Love our Employees

At Arkansas Blue Cross, we care about the health, wellness, and education of our employees. We offer many great incentives such as: Tuition reimbursement. Club Blue, a free, onsite gym to encourage exercise. Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating. Incentives for wellness education and exercise

We Love our Culture

The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Our inclusive culture brings employees together to connect while celebrating our differences.

We Love our Community

Our employees often volunteer within their communities, at charity events, walks and runs, schools and nonprofits. When disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.