ServiceNow Change Management Specialist

Compunnel, Inc. (old); Dallas (TX); Híbrido; USD 70 000 - 110 000; Tempo integral

Resumo da oferta

Compunnel, Inc. is seeking a detail-oriented Change Management Analyst to support the enterprise IT Change Management program.

The role manages RFC lifecycle in ServiceNow, coordinates CAB activities, tracks compliance, and produces weekly reports and trend analyses to improve processes. The ideal candidate has hands-on ServiceNow experience (Change/Incident/Problem), ITSM expertise, and ITIL knowledge to ensure changes are executed in a controlled, compliant manner.

Qualificações

• 2–4 years of experience in IT Operations, IT Change Management, or a related ITSM function.
• Hands-on experience with ServiceNow, including Change, Incident, and Problem Management modules.
• Working knowledge of ITIL Change Management practices and Change Advisory Board (CAB) processes.
• Strong attention to detail and ability to ensure documentation accuracy and process compliance.
• Strong analytical skills with the ability to identify trends and develop actionable recommendations.
• Excellent written and verbal communication skills.
• Ability to coordinate effectively with multiple technical teams and business stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to provide occasional after-hours support.

Responsabilidades

• Manage the end-to-end lifecycle of Request for Change (RFC) records within the ServiceNow Change Management module.
• Verify data integrity, documentation completeness, and adherence to change approval processes.
• Coordinate and facilitate weekly Change Advisory Board (CAB) meetings.
• Review and provide approval support for emergency changes, including occasional after-hours requests.
• Collaborate with change owners to ensure CAB readiness and process compliance.
• Manage multiple concurrent changes while maintaining service continuity.
• Maintain change records through all lifecycle states and ensure timely closure of completed changes.
• Review scheduled changes to ensure readiness prior to CAB meetings.
• Monitor change records for compliance gaps and elevate issues as appropriate.
• Maintain familiarity with IT business services, including patches, vulnerability updates, software releases, and infrastructure changes.
• Prepare weekly CAB reports and assist with change governance reporting.
• Perform trend analysis, historical reporting, risk analysis, and year-to-date comparisons.
• Develop dashboards and reports using ServiceNow reporting tools and Microsoft Excel.
• Transform change management data into actionable insights and recommendations for leadership.
• Support decision-making through statistical analysis of change outcomes and risk metrics.
• Gather and document requirements for ServiceNow Change Management process improvements.
• Monitor deployment schedules to identify conflicts and minimize operational risk.
• Analyze ServiceNow data to identify anomalies, issues, and process improvement opportunities.
• Provide user guidance, documentation, and training on change management processes and ServiceNow functionality.
• Maintain accurate documentation and high-quality system records to support audit requirements.

Conhecimentos

ServiceNow

ITIL Change Management

CAB coordination

Analytical skills

Attention to detail

Communication skills

Multi-stakeholder coordination

After-hours support

Ferramentas

SQL

Power BI

Descrição da oferta de emprego

Compunnel, Inc. is seeking a detail-oriented Change Management Analyst to support the enterprise IT Change Management program.

The role manages RFC lifecycle in ServiceNow, coordinates CAB activities, tracks compliance, and produces weekly reports and trend analyses to improve processes. The ideal candidate has hands-on ServiceNow experience (Change/Incident/Problem), ITSM expertise, and ITIL knowledge to ensure changes are executed in a controlled, compliant manner.