Tower Lead - Change Management, ServiceNow

HCL Technologies Limited; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

HCL Technologies Limited is seeking a Tower Lead for Change Management in ServiceNow to drive change governance, enablement and alignment with ITIL/CSDM. The role involves partnering with stakeholders to ensure successful delivery of changes within complex IT environments.

The ideal candidate will lead changes, implement governance, and mentor teams while leveraging ServiceNow capabilities to streamline processes and improve service delivery in a fast-paced U.S. environment.

Qualifications

• Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow.
• Experience handling development scope for Change module in ServiceNow.
• Web services integration experience (SOAP, REST, JSON, JDBC).
• Experience with Agile/Scrum methodologies.
• Networking fundamentals (TCP/IP ports, firewalls, protocols).
• Strong communication, presentation and writing skills.
• Troubleshooting with ability to influence stakeholders.
• Administration of a ServiceNow instance including CMS, workflows, ACLs and catalogs.

Skills

Configuration Mgmt (ITIL/CSDM)

Change scope in ServiceNow

Web services integration

Agile/Scrum

Networking fundamentals

Communication skills

Troubleshooting/influence

ServiceNow administration

Job description

Career Opportunities: Tower Lead - Change Management, ServiceNow (124633)

Requisition ID124633-Posted10/22/2026

Skill Requirements

Preferred Skills:

• Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow.
• Good experience handling development scope for Change module in Service Now
• Web Services Integration (SOAP, REST, JSON, JDBC)
• Experience implementing systems using the Agile/Scrum methodology.
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Strong communication, Strong presentation and writing skills.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.