Senior ServiceNow ITSM Change & Problem Lead

Servicenow; Arizona; On-site; USD 90,000 - 120,000; Full time

Job summary

ServiceNow is seeking a Sr. IT Service Management Business Analyst to lead Change and Problem Management efforts across the client IT landscape, focusing on governance, risk assessment, and automation opportunities in a regulated environment.

You will work in a small agile team, using ServiceNow to deliver solutions that improve efficiency and enable data-driven decision making, with strong communication across IT and business stakeholders.

Qualifications

• 3+ years’ experience in IT Service Management.
• Bachelor's degree or equivalent experience.
• ServiceNow experience preferred.
• ITIL 4 Certification preferred.
• Lean Six Sigma Certification preferred.
• Knowledge of Agile methodology and SDLC.
• Excellent verbal and written communication at all levels IT and business.

Responsibilities

• Lead IT Change Management and Problem Management practices.
• Perform change assessments, risk assessments, and root-cause analysis.
• Define metrics and measure success of change and problem processes.
• Analyze incident trend data and identify problem candidates.
• Conduct root cause analysis and propose process improvements.
• Work in an agile methodology and participate in agile ceremonies.
• Lead business requirements/technical documentation review meetings.
• Define, document, and understand business requirements from multiple stakeholders.

Skills

IT Service Management

Change Management

Problem Management

Data Analysis

Agile Methodology

Communication

Leadership

Mentoring

Education

Bachelor's degree

Tools

ServiceNow

Job description

ServiceNow is seeking a Sr. IT Service Management Business Analyst to lead Change and Problem Management efforts across the client IT landscape, focusing on governance, risk assessment, and automation opportunities in a regulated environment.

You will work in a small agile team, using ServiceNow to deliver solutions that improve efficiency and enable data-driven decision making, with strong communication across IT and business stakeholders.