ServiceNow Change & Adoption Lead

Cognizant Technology Solutions Corporation; City of Albany (NY); Remoto; USD 119.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision/Life Insurance

Paid time off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Descrizione del lavoro

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to ensure new ServiceNow processes are understood, adopted, and sustained across the client organization.

You will collaborate with client business owners, trainers, and ServiceNow delivery teams to guide users from go-live through steady-state operations, designing role-based guides and Train-the-Trainer programs to scale learning and enable successful transitions.

Competenze

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Proven ability to develop role-based process guidance and training materials such as Quick Reference Guides.
• Experience designing and delivering Train-the-Trainer programs.
• Experience supporting operational transitions and knowledge transfer to client or support teams.

Mansioni

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities
• Create Quick Reference Guides and role-based process guidance tailored to each user group
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization
• Support the transition to operations through structured knowledge transfer and handover to client teams
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach

Conoscenze

Change management

Enablement

User adoption

Training materials development

Train-the-Trainer

Knowledge transfer

Stakeholder engagement

Descrizione del lavoro

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to ensure new ServiceNow processes are understood, adopted, and sustained across the client organization.

You will collaborate with client business owners, trainers, and ServiceNow delivery teams to guide users from go-live through steady-state operations, designing role-based guides and Train-the-Trainer programs to scale learning and enable successful transitions.