ServiceNow Change & Adoption Lead

Cognizant Technology Solutions Corporation; Austin (TX); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation in the United States is seeking a Change and Enablement Lead to ensure ServiceNow processes are understood, adopted, and sustained. You will guide users from go-live through steady-state operations with clients and internal teams.

You will develop role-based process guidance, create Quick Reference Guides, and design Train-the-Trainer sessions to scale learning across the organization.

Qualifications

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Proven ability to develop role-based process guidance and training materials, such as Quick Reference Guides.
• Experience designing and delivering Train-the-Trainer programs.
• Experience supporting operational transitions and knowledge transfer to client or support teams.

Responsibilities

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance tailored to each user group.
• Design and deliver Train-the-Trainer sessions to scale learning across the organization.
• Support the transition to operations through structured knowledge transfer and handover to client teams.
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach.

Skills

Change management

Enablement

User adoption

Role-based guides

Train-the-Trainer

Knowledge transfer

Tools

ServiceNow

Job description

Cognizant Technology Solutions Corporation in the United States is seeking a Change and Enablement Lead to ensure ServiceNow processes are understood, adopted, and sustained. You will guide users from go-live through steady-state operations with clients and internal teams.

You will develop role-based process guidance, create Quick Reference Guides, and design Train-the-Trainer sessions to scale learning across the organization.