ServiceNow Change & Enablement Lead

Cognizant Technology Solutions Corporation; Denver (CO); A distancia; USD 119.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Descripción de la vacante

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to drive adoption of new ServiceNow processes across client teams. You will create guidance, design Train-the-Trainer programs, and hand over knowledge to operations, partnering with stakeholders to close adoption gaps.

The role is remote within the United States, with a salary range of $119,000–$139,500 per year and eligibility for Cognizant's annual incentive program. Proof of eligibility to work in the U.S.

Formación

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Ability to develop role-based process guidance and training materials such as Quick Reference Guides.
• Experience designing and delivering Train-the-Trainer programs.
• Experience supporting operational transitions and knowledge transfer to client or support teams.

Responsabilidades

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance tailored to each user group.
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization.
• Support the transition to operations through structured knowledge transfer and handover to client teams.
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach.

Conocimientos

Change management

Enablement

User adoption

ServiceNow implementations

Herramientas

E-learning platforms

Digital adoption tools

Descripción del empleo

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to drive adoption of new ServiceNow processes across client teams. You will create guidance, design Train-the-Trainer programs, and hand over knowledge to operations, partnering with stakeholders to close adoption gaps.

The role is remote within the United States, with a salary range of $119,000–$139,500 per year and eligibility for Cognizant's annual incentive program. Proof of eligibility to work in the U.S.