ServiceNow Business Analyst

Motion Recruitment; Memphis (TN); Hybrid; USD 55,104 - 82,656; Part time

Job summary

A leading recruitment firm is looking for a ServiceNow Business Analyst in Memphis. The candidate will connect business units with the technical team, focusing on requirements gathering, process mapping, and user documentation. The hybrid role requires excellent problem-solving, communication, and organizational skills. This position is crucial for ensuring the effectiveness of the ServiceNow platform. Ideal candidates are proactive and self-motivated, ensuring high adoption rates of new features.

Qualifications

• Strong understanding of ServiceNow best practices and architecture principles.
• Experience in tracking project progress and task completion.
• Excellent writing skills for clear documentation.

Responsibilities

• Facilitate workshops and gather requirements from stakeholders.
• Analyze existing processes and design workflows within ServiceNow.
• Create detailed user stories and functional requirement documents.
• Coordinate and lead User Acceptance Testing (UAT).
• Provide regular project updates to stakeholders.

Skills

ServiceNow applications (ITIL, ITSM, ITOM, ITBM/SPM, HRSD, CSM)

Data collection and analysis

User Acceptance Testing (UAT)

Stakeholder management

Communication with non-technical stakeholders

Job description

Our client located in Memphis has an immediate need for a ServiceNow Business Analyst working with their Business Systems Team. As a ServiceNow Business Analyst, you will serve as the vital link between our business units and the technical ServiceNow development team. Your primary goal is to understand business requirements, translate them into technical specifications, and ensure that the ServiceNow platform is leveraged to its fullest potential to drive operational efficiency.

Job Type: Contract (6 months)

Work Environment: Hybrid onsite / Memphis, TN (Candidate must be local to Memphis as this is a hybrid contract opening).

What you will be doing:

• Partnering with business units (IT, HR, Security, Facilities, etc.) to:
• Requirements Gathering: Facilitate workshops and interviews with stakeholders to elicit, document, and prioritize business requirements.
• Process Mapping: Analyze existing "as-is" processes and design "to-be" workflows within the ServiceNow ecosystem (ITSM, ITBM, HRSD, etc.).
• User Stories & Documentation: Create detailed user stories, acceptance criteria, and functional requirement documents (FRDs).
• Gap Analysis: Identify gaps between business needs and out-of-the-box ServiceNow functionality, recommending "configuration over customization" whenever possible.
• Testing & QA: Coordinate and lead User Acceptance Testing (UAT), ensuring the delivered solution meets the business's quality standards.
• Stakeholder Management: Act as the primary point of contact for stakeholders, providing regular updates on project status and managing expectations.
• Training: Develop end-user documentation and conduct training sessions to ensure high adoption rates of new features.

Technical Skills:

• Strong understanding of the ServiceNow applications - ITIL, ITSM, ITOM, ITBM/SPM, HRSD, CSM
• Ensure design follows: ServiceNow best practices, platform standards and architecture principles
• Proficiency in data collection, analysis, and interpretation.
• Experience in tracking project progress and task completion.

Analytical Skills:

• Strong problem-solving and attention to details
• Understand healthcare data and governance framework.

Communication Skills:

• Excellent writing for clear emails and documentation.
• Convey technical info to non-technical stakeholders
• Strong verbal communication and relationship‑building skills.

Organizational Skills:

• Manage multiple tasks and projects.
• Prioritize work and meet deadlines.Organize data and documentation methodically.

Personal Attributes:

• Proactive, self‑motivated, adaptable, and flexible.
• Ethical, trustworthy, and reliable with sensitive info.