ServiceNow Business Analyst

CHS Career Site; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

CHS Career Site is seeking a ServiceNow Business Analyst with strong experience in both business analysis and the ServiceNow platform. This role will gather and translate business requirements into functional specifications and support the design and implementation of ServiceNow modules to align with enterprise goals and user needs.

You'll collaborate with stakeholders across ITSM, SPM, HRSD, and CMDB domains, facilitate requirements sessions, assess feasibility, and coordinate documentation for

Qualifications

• Bachelor's degree requirement or equivalent in a related field.
• 2+ years of hands-on ServiceNow experience (ITSM, SPM, EA, BCM, CMDB, HRSD).
• 3-5 years in business or systems analysis and IT project support.

Responsibilities

• Gather, analyze, and document requirements for ServiceNow solutions.
• Translate business needs into actionable functional specifications.
• Support design and implementation of ServiceNow modules.
• Coordinate documentation for integrations and vendor efforts.
• Maintain project tracking and facilitate change management activities.
• Ensure alignment with enterprise goals and user needs.

Skills

Analytical skills

Documentation

Communication skills

Multitasking

Education

Bachelor's Degree in Business Administration, Information Systems, IT

Tools

Jira

Visio

Excel

Job description

Job Summary
We are seeking a ServiceNow Business Analyst with strong experience in both business analysis and the ServiceNow platform. This role will be responsible for gathering and translating business requirements into functional specifications, supporting the design and implementation of ServiceNow modules, and ensuring solutions align with enterprise goals and user needs.
Essential Functions

• Collaborate with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (ITSM, SPM, EA, BCM, HRSD, CSM, etc.).
• Facilitates requirements-gathering activities and translates business needs into actionable specifications.
• Conducts feasibility assessments and evaluates vendor capabilities, costs, and overall fit.
• Coordinates technical and vendor documentation for solution integrations and implementations.
• Maintains project tracking, reporting, and resource coordination within assigned portfolios.
• Supports business readiness, communications, and change management activities.
• Identifies opportunities to improve demand and delivery workflows.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business Administration, Information Systems, Information Technology, or a related field; or the equivalent required
• 2+ years of hands-on experience with ServiceNow, including knowledge of key modules like ITSM, SPM, EA, BCM, CMDB, or HRSD, preferred
• 3-5 years of experience in business analysis, systems analysis, information technology project support, or a related field required

Knowledge, Skills and Abilities

• Strong analytical, documentation, and communication skills.
• Working knowledge of healthcare operations, vendor systems, and electronic medical record technologies.
• Ability to manage multiple priorities and coordinate effectively across teams.
• Proficiency with business analysis tools, such as Jira, Visio, and Excel.

Job Info

• Job Identification 164578
• Job Category Information Technology
• Posting Date 09/15/2026, 02:00 AM
• Job Schedule Full time
• Job Shift Day
• Locations 4000 Meridian Blvd, Franklin, TN, 37067, US