ServiceNow Business Analyst

Community Health Systems; Franklin (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Community Health Systems is seeking a ServiceNow Business Analyst with strong business analysis and ServiceNow experience. You will translate business requirements into functional specifications and support design and implementation of ServiceNow modules to align with enterprise goals and user needs.

The role requires collaborating with stakeholders, documenting requirements for ITSM, SPM, HRSD, CSM, and related modules, and coordinating with vendors and teams to ensure successful integrations

Qualifications

• Bachelor's degree in a relevant field or equivalent.
• 2+ years with ServiceNow, including ITSM modules.
• 3-5 years in business or systems analysis.

Responsibilities

• Gather, analyze and document requirements for ServiceNow solutions.
• Facilitate requirements gathering and translate needs into specifications.
• Coordinate documentation for integrations and implementations.
• Support change management and stakeholder communications.
• Maintain portfolios and project tracking.

Skills

Analytical skills

Documentation skills

Communication skills

Education

Bachelor's degree in a relevant field

Tools

Jira

Visio

Excel

Job description

Job Summary

We are seeking a ServiceNow Business Analyst with strong experience in both business analysis and the ServiceNow platform. This role will be responsible for gathering and translating business requirements into functional specifications, supporting the design and implementation of ServiceNow modules, and ensuring solutions align with enterprise goals and user needs.

Essential Functions

• Collaborate with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (ITSM, SPM, EA, BCM, HRSD, CSM, etc.).
• Facilitates requirements-gathering activities and translates business needs into actionable specifications.
• Conducts feasibility assessments and evaluates vendor capabilities, costs, and overall fit.
• Coordinates technical and vendor documentation for solution integrations and implementations.
• Maintains project tracking, reporting, and resource coordination within assigned portfolios.
• Supports business readiness, communications, and change management activities.
• Identifies opportunities to improve demand and delivery workflows.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business Administration, Information Systems, Information Technology, or a related field; or the equivalent required
• 2+ years of hands-on experience with ServiceNow, including knowledge of key modules like ITSM, SPM, EA, BCM, CMDB, or HRSD, preferred
• 3-5 years of experience in business analysis, systems analysis, information technology project support, or a related field required

Knowledge, Skills and Abilities

• Strong analytical, documentation, and communication skills.
• Working knowledge of healthcare operations, vendor systems, and electronic medical record technologies.
• Ability to manage multiple priorities and coordinate effectively across teams.
• Proficiency with business analysis tools, such as Jira, Visio, and Excel.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.