Business Analyst

Tata Consultancy Services; Philadelphia (Philadelphia County); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Parental Leaves

Insurance Options

Certification & Training Reimbursement

Vacation & Holidays

401K Plan

Performance Bonus

Job summary

Tata Consultancy Services in the United States is seeking a skilled Business Analyst to drive enterprise IT and ServiceNow initiatives. You will gather requirements, analyze processes, map workflows, and document governance for ITSM projects, partnering with stakeholders across complex environments.

Requirements include 5+ years delivering IT solutions with hands-on ServiceNow experience, strong communication, and ITIL knowledge.

Qualifications

• Strong understanding of ServiceNow CMDB and CSDM.
• Requirements gathering and business process analysis.
• Workshop facilitation and stakeholder management.
• Process mapping and documentation.
• ITIL Foundation knowledge.
• Data analysis and reporting.
• User story and acceptance criteria creation.
• Excellent communication and presentation skills.
• Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred.
• 5+ years delivering enterprise IT or software solutions with hands-on ServiceNow experience.
• Stakeholder engagement to document and prioritize requirements for ServiceNow enhancements.
• Create and manage enhancement stories with RTM and support UAT, deployment, and production verification.
• Define governance processes and ensure adherence.
• Create CI Data Health reports and work with CI Data Owners to close data gaps.
• Experience defining CI Data audits with owners.

Responsibilities

• Lead governance and process documentation for IT service management.
• Gather and prioritise requirements for ServiceNow enhancements.
• Create, manage, and prioritise enhancement development stories with acceptance criteria.
• Coordinate UAT, deployment, and production verification with stakeholders.
• Develop CI data health reports and address data gaps with data owners.
• Facilitate workshops and manage stakeholder communications.

Skills

ServiceNow CMDB/CSDM

Requirements gathering

Workshop facilitation

Process mapping

ITIL Foundation

Data analysis

User story creation

Communication skills

Education

Bachelor’s degree in CS/Engineering/IS

Job description

• Strong understanding of ServiceNow CMDB and CSDM
• Requirements gathering and business process analysis
• Workshop facilitation and stakeholder management
• Process mapping and documentation
• ITIL Foundation knowledge
• Data analysis and reporting
• User story and acceptance criteria creation
• Excellent communication and presentation skills
• Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred.
• 5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands‑on ServiceNow related process in complex, multi‑system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
• Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification.
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
• Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy

Job Description

Business Analyst

e Technical/Functional Skills

• Strong understanding of ServiceNow CMDB and CSDM
• Requirements gathering and business process analysis
• Workshop facilitation and stakeholder management
• Process mapping and documentation
• ITIL Foundation knowledge
• Data analysis and reporting
• User story and acceptance criteria creation
• Excellent communication and presentation skills

Roles & Responsibilities

• Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred.
• 5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands‑on ServiceNow related process in complex, multi‑system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
• Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification.
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
• Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy

Experience working with CI Data Owners to define, document, and implement CI Data audits

Education: Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $90000 - $100000 a year

Qualifications:

BACHELOR OF COMPUTER SCIENCE