ServiceNow Business Analyst: Drive ITSM & HRSD Solutions

Community Health Systems; Franklin (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Community Health Systems is seeking a ServiceNow Business Analyst with strong business analysis and ServiceNow experience. You will translate business requirements into functional specifications and support design and implementation of ServiceNow modules to align with enterprise goals and user needs.

The role requires collaborating with stakeholders, documenting requirements for ITSM, SPM, HRSD, CSM, and related modules, and coordinating with vendors and teams to ensure successful integrations

Qualifications

• Bachelor's degree in a relevant field or equivalent.
• 2+ years with ServiceNow, including ITSM modules.
• 3-5 years in business or systems analysis.

Responsibilities

• Gather, analyze and document requirements for ServiceNow solutions.
• Facilitate requirements gathering and translate needs into specifications.
• Coordinate documentation for integrations and implementations.
• Support change management and stakeholder communications.
• Maintain portfolios and project tracking.

Skills

Analytical skills

Documentation skills

Communication skills

Education

Bachelor's degree in a relevant field

Tools

Jira

Visio

Excel

Job description

Community Health Systems is seeking a ServiceNow Business Analyst with strong business analysis and ServiceNow experience. You will translate business requirements into functional specifications and support design and implementation of ServiceNow modules to align with enterprise goals and user needs.

The role requires collaborating with stakeholders, documenting requirements for ITSM, SPM, HRSD, CSM, and related modules, and coordinating with vendors and teams to ensure successful integrations