ServiceNow Business Analyst – Mid Level

Centennial Technologies, Inc.; Virginia (MN); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

Life Insurance

401(k) Retirement Plan

Paid Time Off and Federal Holidays

Job summary

A leading technology consulting firm is looking for a mid-level ServiceNow Business Analyst to bridge business needs and technical solutions. Responsibilities include gathering requirements, documenting processes, and supporting successful implementations within the ServiceNow platform. The ideal candidate has over 5 years of experience in business analysis, strong skills in stakeholder communication, and a solid understanding of Agile methodologies. The position offers a hybrid work environment with competitive benefits including medical insurance and flexible PTO.

Qualifications

• 5+ years of experience as a Business Analyst including 3+ years of experience in ServiceNow.
• Strong understanding of ServiceNow platform capabilities and data model.
• Excellent communication, documentation, and stakeholder management skills.

Responsibilities

• Gather requirements and document processes for ServiceNow modules.
• Translate business requirements into user stories and specifications.
• Facilitate UAT planning and execution.

Skills

Requirements gathering & analysis

Process mapping and improvement

User story creation

Stakeholder communication

UAT coordination

Agile delivery

Education

Bachelor’s degree in Business, Information Systems, or a related field

Tools

ServiceNow

Performance Analytics

Job description

Job Description

Centennial Technologies is seeking a mid-level ServiceNow Business Analyst who serves as a key liaison between business stakeholders and technical teams, ensuring ServiceNow solutions align with business needs. This role is responsible for gathering requirements, documenting processes, supporting configuration efforts, and ensuring successful delivery of ServiceNow implementations and enhancements.

Key Responsibilities

• Elicit, analyze, and document business and functional requirements for ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), and Security Operations (SecOps).
• Collaborate with business and technical stakeholders to assess current‑state processes and define future‑state workflows.
• Translate business requirements into well‑defined user stories, acceptance criteria, and functional specifications.
• Partner with ServiceNow developers and architects throughout solution design, configuration, and testing activities.
• Facilitate requirements workshops, backlog grooming, and sprint planning sessions.
• Support User Acceptance Testing (UAT) planning, execution, defect triage, and resolution.
• Ensure delivered solutions align with ServiceNow best practices, platform standards, and governance guidelines.
• Maintain project documentation including process flows, requirement traceability matrices, and configuration records.
• Support reporting and dashboard development using ServiceNow Performance Analytics.

Key Qualifications

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience as a Business Analyst including 3+ years of experience in ServiceNow.
• Strong understanding of ServiceNow platform capabilities and data model.
• Must be experienced in DME and O&M environments preferably in Federal Govt projects.
• Must be able to manually test systems, applications, functional and nonfunctional requirements.
• Must have skills are requirements gathering & analysis, process mapping and improvement, user story creation, stakeholder communication, UAT coordination, Agile delivery.
• Experience working with Agile/Scrum methodologies.
• Ability to translate business needs into technical requirements.
• Excellent communication, documentation, and stakeholder management skills.
• Must be eligible to obtain public trust clearance.

Preferred Qualifications

• Experience with federal, healthcare, or regulated environments.
• Knowledge of integrations, CMDB, and workflow automation.
• Experience with ServiceNow reporting, dashboards, and Performance Analytics.
• Any ServiceNow certification is desirable.

Work Conditions

• Location: Hybrid – At least 4 days onsite in Tysons Corner, VA.
• Job Type: Full‑time

About Centennial Technologies Inc.

Centennial Technologies Inc. is committed to a healthy work‑life balance and provides a collaborative and supportive professional environment. We offer flexible PTO, casual work culture, and regular opportunities for career advancement and skills development.

Benefits Include

• Medical, Dental, and Vision Insurance
• Short‑Term and Long‑Term Disability
• Life Insurance
• 401(k) Retirement Plan
• Paid Time Off and Federal Holidays

Our Culture

• Supportive work environment that promotes work‑life balance
• Performance‑based rewards and recognition
• Regular employee feedback and collaboration
• Paid training in emerging technologies and federal compliance
• Client‑focused, employee‑centered growth

Equal Opportunity Employer

Centennial is an equal‑opportunity employer and complies with all applicable federal, state, and local employment laws.