ServiceNow Technical Business Analyst

Huntington Ingalls Industries; Springfield (VA); On-site; USD 90,418 - 170,000; Full time

Job summary

A reputable technology company in Springfield, Virginia seeks a ServiceNow Technical Business Analyst. You will bridge business needs and IT solutions through the ServiceNow platform. Responsibilities include designing solutions based on business requirements, facilitating stakeholder workshops, and producing high-quality documentation. Applicants should have at least 6 years of experience in business analysis, a relevant degree, and familiarity with Agile methodologies. This full-time position offers a salary range of $90,418 to $170,000, with TS/SCI clearance required.

Qualifications

• 6+ years relevant experience with Bachelor’s or 10+ years without.
• ServiceNow Certified System Administrator (CSA) required.
• 5+ years as a Business Analyst supporting ServiceNow.

Responsibilities

• Design and decompose solutions translating business needs into ServiceNow designs.
• Facilitate workshops with stakeholders to define processes and validate assumptions.
• Produce user stories and high-quality design artifacts for development.

Skills

Business Analysis

ServiceNow Implementations

Agile/Scrum

Requirements Gathering

Technical Documentation

Education

Bachelor's degree in related field

Master's degree in related field

High School Diploma with relevant experience

Tools

ServiceNow

Jira

Job description

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Requisition Number:28134

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $90,418.00 - $170,000.00

Security Clearance: TS/SCI

Level of Experience: Mid

Job Description

HII Mission Technologies is seeking an experienced ServiceNow Technical Business Analyst. This role will bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the ServiceNow platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations.

If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you!

Responsibilities

• Lead solution design and requirement decomposition, translating mission/business needs into technically sound ServiceNow designs (data model, workflows, integrations)
• Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions
• Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teams
• Drive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability
• Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)
• Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements

Minimum Qualifications

• Level 3: 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.
• Level 4: 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.
• ServiceNow Certified System Administrator (CSA)
• Required experience: 5+ years as a Business Analyst with at least 3 years Business Analyst supporting ServiceNow implementations.
• Experience translating business requirements into technical stories and acceptance criteria, facilitating requirements gathering sessions with stakeholders, and documenting user stories, functional requirements, process flows, and acceptance criteria.
• Experience working on/with Agile/Scrum delivery teams.
• Security + Certification to be obtained within 3 months of hire.
• TS/SCI clearance required at time of hire with ability to obtain Poly.

Preferred Requirements

• Desired certifications or training: ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master
• Desired experience: Experience supporting ServiceNow ITSM implementations, federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT) and release validation. Familiarity with CMDB, Incident, Change, and Request Management processes.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status or any other basis protected by federal, state, or local law.

Reasonable Accommodation

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address. Additionally, you may also call 1‑844‑849‑8463 for assistance. Press #3 for HII Mission Technologies.