Business Analyst (ServiceNow)

CIYIS LLC; Tallahassee (FL); On-site; USD 95,000 - 130,000; Full time

Job summary

CIYIS LLC in Tallahassee, FL is seeking an Advanced Business Analyst to bridge business needs and ServiceNow solutions. You will lead requirements gathering, facilitate workshops, and shape functional and non-functional specifications for enterprise IT initiatives.

You will support testing, UAT, and traceability, while collaborating with stakeholders and partners to drive process improvement and adoption. Onsite role starting September 2026.

Qualifications

• Bachelor's degree or equivalent experience in IT, business, or related field.
• 5+ years of business analysis supporting enterprise technology initiatives.
• 3+ years of ServiceNow implementation or enhancement experience.
• Strong requirements elicitation, documentation, and management skills.
• Experience facilitating stakeholder meetings and workshops.
• Experience supporting testing, validation, and business process improvement.

Responsibilities

• Lead requirements gathering and business analysis activities.
• Facilitate stakeholder workshops, discovery sessions, and working meetings.
• Analyze current-state processes and identify improvement opportunities.
• Develop business, functional, and non-functional requirements.
• Create process flows, use cases, user stories, and supporting documentation.
• Support solution validation, user acceptance testing (UAT), and defect management.
• Maintain requirements traceability throughout implementation.

Skills

ServiceNow modules

ITSM

Case Management

CMDB

CSDM

ITOM

Employee Center

Change management

Public sector

CBAP

PMI-PBA

ITIL certs

Job description

Business Analyst (Advanced) – ServiceNow

Location: Tallahassee, FL (Onsite)
Type: Full-Time Consultant / Contract
Start: September 2026

Ready to help modernize government services through ServiceNow?

We're looking for an experienced Business Analyst who enjoys bridging the gap between business needs and technology solutions. In this role, you'll help this public sector customer modernize their operations through ServiceNow initiatives, working alongside business leaders, product owners, technical teams, and implementation partners to improve processes and deliver meaningful outcomes.

What You'll Do

• Lead requirements gathering and business analysis activities.


• Facilitate stakeholder workshops, discovery sessions, and working meetings.


• Analyze current-state processes and identify improvement opportunities.


• Develop business, functional, and non-functional requirements.


• Create process flows, use cases, user stories, and supporting documentation.


• Support solution validation, user acceptance testing (UAT), and defect management.


• Maintain requirements traceability throughout implementation.


• Assist with organizational change management, communications, training, and user adoption activities.

What We're Looking For

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field (or equivalent experience).


• 5+ years of business analysis experience supporting enterprise technology initiatives.


• 3+ years of ServiceNow implementation or enhancement experience.


• Strong requirements elicitation, documentation, and management skills.


• Experience facilitating stakeholder meetings and workshops.


• Experience supporting testing, validation, and business process improvement efforts.

Preferred Qualifications

• Experience with multiple ServiceNow modules and capabilities.


• Knowledge of:
  
  
  
  • ITSM
  
  
  • Case Management
  
  
  • CMDB
  
  
  • CSDM
  
  
  • ITOM
  
  
  • Employee Center
  
  
  
  


• Organizational change management experience.


• Public sector or government experience.


• CBAP, PMI-PBA, ServiceNow, and/or ITIL certifications.

Why Join Us?

You'll have the opportunity to play a key role in a high-visibility ServiceNow transformation initiative that impacts enterprise operations and service delivery. You'll work with engaged stakeholders, modern technologies, and a collaborative team focused on continuous improvement and delivering value.

Important Notes

• This position is onsite in the Tallahassee, Florida area; remote work is not available.


• Candidates may be required to successfully complete a background screening process.

CIYIS is an Equal Opportunity Employer and all Qualified Applicants will receive consideration for employment without regard to Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status or any other Characteristic Protected by Law.