ServiceNow Automation Engineer AI & ITSM

Armanino Advisory LLC; New York (NY); On-site; USD 148,000 - 201,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Flexible work

401K

Wellness program

Parental leave

Holidays

Job summary

Armanino seeks a ServiceNow Automation Engineer to design, build, and support automation across ITSM, End User Support, and infrastructure at our New York office. You will develop workflows, integrations, and reusable components using ServiceNow tools, and apply AI to improve triage, routing, and reporting.

You will collaborate with cross-functional teams to deliver scalable automation solutions, ensure CMDB alignment, and maintain security and governance while following release management

Qualifications

• Bachelor’s degree in IT, CS, IS, or related field or equivalent
• 5+ years in infrastructure engineering, cloud ops, ServiceNow, or AI automation
• Hands-on ServiceNow experience: Flow Designer, IntegrationHub, MID Server, ITSM, scripting

Responsibilities

• Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations
• Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools
• Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows
• Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery
• Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making
• Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems

Skills

ServiceNow Dev

ITSM

Flow Designer

IntegrationHub

MID Server

APIs

AI automation

Scripting

End User Support

Education

Bachelor's in IT/CS

Tools

Azure

Microsoft 365

Entra ID

Intune

Automation tools

Job description

Armanino seeks a ServiceNow Automation Engineer to design, build, and support automation across ITSM, End User Support, and infrastructure at our New York office. You will develop workflows, integrations, and reusable components using ServiceNow tools, and apply AI to improve triage, routing, and reporting.

You will collaborate with cross-functional teams to deliver scalable automation solutions, ensure CMDB alignment, and maintain security and governance while following release management