ServiceNow Automation Lead | Flexible Work Arrangements

Armanino; Chicago (IL); On-site; USD 148,000 - 201,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Generous PTO plan

Paid sick time

Flexible work arrangements

401K with Profit Sharing

Wellness program

Generous parental leave

11 paid holidays

Job summary

Armanino is seeking a Senior ServiceNow Automation Engineer to design, build, test, and support automation solutions across ITSM, End User Support, and infrastructure operations in a large enterprise setting. You will develop workflows, catalog automations, scripts, and reusable components using ServiceNow tools and IntegrationsHub.

You will automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, and security workflows while

Qualifications

• Bachelor's degree or equivalent practical experience in IT-related field.
• Hands-on ServiceNow experience including Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations.
• Strong experience supporting enterprise infrastructure, cloud platforms, identity management, endpoint technologies, monitoring, and security operations.
• Experience leveraging automation technologies, AI tools, scripting, or APIs to improve operational processes.
• Experience supporting ITSM, service desk, or enterprise operations teams.

Responsibilities

• Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations
• Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools
• Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows
• Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery
• Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making
• Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems
• Utilize APIs, IntegrationHub, MID Server, and automation tools to enable seamless system orchestration
• Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls
• Ensure CMDB alignment, ownership tracking, and supportability of automated solutions
• Follow established standards for solution design, development, testing, peer review, documentation, change control, and release management
• Maintain alignment with ServiceNow architecture standards, security models, governance practices, and long-term platform maintainability
• Document automation solutions, troubleshooting procedures, and operational support processes
• Monitor and optimize automation performance, scalability, and user adoption
• Support production environments by troubleshooting issues and implementing continuous improvements
• Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field

Tools

ServiceNow

Flow Designer

IntegrationHub

MID Server

ITSM

Service Catalog

APIs

Integrations

Automation tools

Azure

Microsoft 365

Entra ID

Intune

Job description

Armanino is seeking a Senior ServiceNow Automation Engineer to design, build, test, and support automation solutions across ITSM, End User Support, and infrastructure operations in a large enterprise setting. You will develop workflows, catalog automations, scripts, and reusable components using ServiceNow tools and IntegrationsHub.

You will automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, and security workflows while