ServiceNow Business Systems Developer

Armanino Advisory LLC; New York (NY); On-site; USD 148,000 - 201,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Flexible work

401K

Wellness program

Parental leave

Holidays

Job summary

Armanino seeks a ServiceNow Automation Engineer to design, build, and support automation across ITSM, End User Support, and infrastructure at our New York office. You will develop workflows, integrations, and reusable components using ServiceNow tools, and apply AI to improve triage, routing, and reporting.

You will collaborate with cross-functional teams to deliver scalable automation solutions, ensure CMDB alignment, and maintain security and governance while following release management

Qualifications

• Bachelor’s degree in IT, CS, IS, or related field or equivalent
• 5+ years in infrastructure engineering, cloud ops, ServiceNow, or AI automation
• Hands-on ServiceNow experience: Flow Designer, IntegrationHub, MID Server, ITSM, scripting

Responsibilities

• Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations
• Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools
• Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows
• Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery
• Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making
• Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems

Skills

ServiceNow Dev

ITSM

Flow Designer

IntegrationHub

MID Server

APIs

AI automation

Scripting

End User Support

Education

Bachelor's in IT/CS

Tools

Azure

Microsoft 365

Entra ID

Intune

Automation tools

Job description

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Armanino is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.

Job Responsibilities

• Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations
• Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools
• Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows
• Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery
• Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making
• Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems
• Utilize APIs, IntegrationHub, MID Server, and automation tools to enable seamless system orchestration
• Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls
• Ensure CMDB alignment, ownership tracking, and supportability of automated solutions
• Follow established standards for solution design, development, testing, peer review, documentation, change control, and release management
• Maintain alignment with ServiceNow architecture standards, security models, governance practices, and long-term platform maintainability
• Document automation solutions, troubleshooting procedures, and operational support processes
• Monitor and optimize automation performance, scalability, and user adoption
• Support production environments by troubleshooting issues and implementing continuous improvements
• Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience
• Minimum of 5 years of experience in infrastructure engineering, cloud operations, ServiceNow development, IT operations, AI automation, or infrastructure automation
• Hands-on ServiceNow experience including Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations
• Strong experience supporting enterprise infrastructure, cloud platforms, identity management, endpoint technologies, monitoring, and security operations
• Experience leveraging automation technologies, AI tools, low-code/no-code platforms, scripting, or APIs to improve operational processes
• Experience supporting End User Support, ITSM, service desk, or enterprise operations teams
• Experience with Azure, Microsoft 365, Entra ID, Intune, and enterprise cloud platforms
• Strong understanding of CMDB, asset management, governance, and change management processes
• Experience integrating ServiceNow with enterprise applications using APIs and orchestration tools
• Knowledge of AI-driven automation, copilots, agents, and workflow automation platforms

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD), ITSM, ITOM, IntegrationHub, or related ServiceNow certifications
• Experience working in large enterprise environments with standardized operational and governance practices
• Strong documentation, troubleshooting, and process improvement skills
• Experience supporting infrastructure, cloud, identity, endpoint, or security operations environments

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge. Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition's knowledge will result in termination of contract.

For Colorado residents, the compensation range for this position: $134,300 - $183,000. For Washington residents, Illinois residents, New York residents, and Southern California residents, the compensation range for this position: $147,800 - $201,300. For Northern California residents, the compensation range for this position: $154,600 - $210,500. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

Benefits

• Medical
• dental
• vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave
• 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration. For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/

We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. Armanino is one of the top 25 largest independent accounting and business consulting firms in the United States. We are a nationwide leader serving privately held companies and private individuals, as well as nonprofit organizations and public entities.