ServiceNow Architect (10+ years) | contract | remote

Tech Mirrors; Phoenix (AZ); Remote; USD 96,000 - 165,000; Full time

Job summary

Tech Mirrors in Phoenix, AZ is seeking an experienced ServiceNow Architect (10+ years) for a remote contract. The candidate will design scalable, secure ServiceNow architectures aligned with business objectives and drive platform roadmaps.

The role requires deep ITSM expertise, governance experience, and the ability to communicate complex decisions to executives and stakeholders. CSA certification is preferred for this position.

Qualifications

• 10+ years of ServiceNow architecture experience.
• Strong knowledge of CMDB and data model (CSDM).
• Experience with platform governance and enterprise architecture principles.

Responsibilities

• Design scalable, secure ServiceNow architectures aligned with business objectives.
• Develop and maintain platform roadmaps and adoption plans.
• Engage with stakeholders across all levels, including executives, to influence outcomes.
• Diagnose complex problems and define scalable resolution approaches.
• Drive security, integration patterns, and lifecycle management for ServiceNow implementations.

Skills

ServiceNow knowledge

ITSM expertise

Workflow design

Enterprise architecture

Governance frameworks

Stakeholder influence

Clear communication

Problem solving

Education

Certified System Administrator (CSA)

Job description

ServiceNow Architect (10+ years)

Contract

Remote

• Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.
• Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.
• Effective Communication: Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.
• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.
• Business & Industry Acumen: Understand and credibly engage with the customer’s industry context, business model, and strategic priorities to connect platform decisions to business outcomes.
• Platform and Product Road mapping: Ability to develop and maintain a clear, defensible ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.
• Skills: ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management., , Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF)., Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.
• Certifications: Required: Certified System Administrator (CSA),