Servicenow Developer / Architect

Dotsquares; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Dotsquares is seeking a Senior ServiceNow Architect in the United States to lead end-to-end solution design across ITOM, CMDB/CSDM, and integration layers. The role requires deep expertise in Discovery, Service Mapping, Event Management, and MID Server topology, with a track record of delivering enterprise-scale solutions.

The candidate will own architectural governance, run design reviews, and mentor developers while engaging in pre-sales activities and client workshops.

Qualifications

• 8+ years hands-on ServiceNow across design and build; 10–12 years in IT/software engineering.
• Expert CMDB/CSDM governance and multisource reconciliation.
• Proven scoped-application architecture on the Now Platform with security design.
• Experience with IntegrationHub, Flow Designer, ETL/RTE, REST/SOAP and credentials.
• Strong agile delivery leadership with Git-based engineering practices.

Responsibilities

• Own end-to-end solution architecture from current to target state.
• Define integration topology, credential design, and data governance rules.
• Lead pre-sales responses with architecture diagrams and effort estimates.
• Run discovery workshops and advise client architects throughout engagements.
• Ensure releases are deployment-ready with proper documentation and templates.
• Mentor senior developers and drive internal capability building.

Skills

ServiceNow

ITOM architecture

CMDB/CSDM

Integration architecture

Git-based engineering

Tools

IntegrationHub

Flow Designer

REST/SOAP

MID Servers

Job description

Key Responsibilities :

Required Skills & Experience :

• 8+ years hands-on ServiceNow across design and build;. 10yrs - 12 years total in IT/software engineering.
• Deep ITOM architecture: Discovery, Service Mapping, Event Management, Cloud Discovery, MID Servers.
• Expert CMDB/CSDM: IRE internals, multisource reconciliation, discovery sources, CMDB Health, class-model governance.
• Proven scoped-application architecture on the Now Platform, including security design (ACLs, roles, data policies, cross-scope patterns).
• Integration architecture at scale: IntegrationHub, Flow Designer, ETL/RTE, REST/SOAP, credential/alias models.
• Estimation and solutioning ownership: has personally produced effort estimates, work-package breakdowns, and technical proposals that won or delivered enterprise engagements.
• Agile delivery leadership with Git-based engineering (branching strategy, PR review as design gate).
• Track record of taking applications to production or Store-ready state end to end

Architecture & Design Authority :

• Own end-to-end solution architecture: current-state assessment, target-state design, gap analysis, impact inventories, migration and rollback plans
• Define integration architecture - IntegrationHub ETL/RTE, Data Stream, REST/SOAP, MID Server topology, credential and connection design (including CCF)
• Govern CMDB/CSDM alignment: data models, IRE identification and reconciliation rules, discovery-source strategy, CI-identity preservation across upgrades and migrations
• Set and enforce engineering standards: scoped-app structure, ACL/security models, update-set-free Git delivery, minimal-and-reversible change discipline

Pre-Sales & Client Advisory :

• Lead technical responses to RFPs/RFIs: solution narratives, architecture diagrams, effort estimation, work-package structuring, risk registers, and assumption frameworks
• Run discovery workshops and design-authority sessions with client architects and platform owners
• Translate evaluation findings (e.g., ServiceNow Store/app security reviews) into scoped, priced, traceable remediation programmes

Delivery Governance :

• Act as design authority across sprints: review pull requests for architectural conformance, approve technical decisions, own the technical risk register
• Define ATF and evidence strategy - regression coverage, access-matrix testing, pre/post data comparison, traceability from finding to fix to test
• Ensure every release is deployment-ready: packaging, installation guides, design documents on ServiceNow templates, dependency and entitlement callouts
• Mentor senior developers; run design reviews and build internal capability (SGC, CCF, ITOM specialisms)

Preferred (strong differentiators)

• Service Graph Connector architecture - named SGC Store connectors (connector names + releases), CCF / SGC Central onboarding
• ServiceNow Store app lifecycle: app evaluation/security review remediation, TPP submission
• Domain breadth: ITSM, HRSD, CSM implementations; Virtual Agent; Agentic AI on the Now Platform
• Certifications: CSA required; CAD plus CIS Discovery / Service Mapping / Event Management strongly preferred; CTA (Certified Technical Architect) or CMA (Certified Master Architect) a major plus; CIS Data Foundations accepted as CMDB/CSDM equivalent