ServiceNow Platform Architect

ClifyX Inc; Edison (NJ); On-site; USD 150,000 - 210,000; Full time

Job summary

ClifyX Inc is seeking a ServiceNow Platform Architect to design and guide complex ServiceNow solutions across CSM, FSM, and related modules for enterprise clients. You will lead architecture discussions with stakeholders and drive end-to-end implementations.

The role emphasizes hands-on development, integration design with LDAP/AD, SAP, and custom APIs, governance, security, and platform optimization. You will mentor teams, define roadmaps, and ensure scalable, compliant deployments aligned with

Qualifications

• 13+ years of IT experience with 8+ years designing ServiceNow solutions.
• 8+ years hands-on implementation experience; 3+ years in lead/architect roles.
• CSM and FSM implementation experience required.
• CAD/CSA/CTA certifications preferred.
• ITIL knowledge and ITSM process mapping to ServiceNow.

Responsibilities

• Lead end-to-end design and implementation of ServiceNow solutions across CSM, FSM and other apps.
• Define architectural vision and roadmap with stakeholders.
• Oversee customization and configuration for scalability.
• Hands-on development including patterns, discovery schedules, probes, sensors, event rules.
• Architect integrations with LDAP, Active Directory, SAP and custom APIs.
• Provide technical leadership and best-practices coding standards.
• Identify opportunities to optimize performance, cost, and usability.
• Establish governance, data security, and compliance for ServiceNow environments.
• Produce architecture diagrams, workflows and implementation guides.
• Lead upgrades, patches, and platform enhancements with minimal disruption.

Skills

CSM

FSM Modules

Education

ServiceNow CAD

ServiceNow CSA

ServiceNow CTA

Tools

LDAP

Active Directory

SAP

Job description

Job Title: ServiceNow Platform Architect

Location: Edison, NJ / Dallas, TX / Chicago, IL / San Francisco, CA Onsite

As a ServiceNow Platform Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.

Must Have skills

• CSM, FSM Modules

Key Responsibilities:

Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including CSM, FSM and other ServiceNow applications.

Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems

Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.

Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.

Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.

Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.

Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.

Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.

Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

Qualifications

Experience: 13+ years of experience with 8+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role

ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred

CSM and FSM Implementation experience is must.

App Engine : Expertise in Custom module implementations

Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, parti cularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations

Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills

Technical Skills:

Expertise in ServiceNow architecture, design, and configuration, including CSM, FSM

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Proven ability to design and implement scalable ServiceNow solutions, including CSM, FSM

Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability

In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance

Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence

Preferred Qualifications:

ITIL Foundation certified, TOGAF or IT4IT certification is preferred

Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow

Experience with DevOps and CI/CD pipelines for ServiceNow deployments

Knowledge of automation tools and frameworks to drive operational efficiencies