ServiceNow Architect

TechInvents; Woodlawn, Northern (MD, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

TechInvents in Woodlawn, MD seeks a seasoned ServiceNow Solutions Architect to own end-to-end platform architecture across ITSM, ITOM, ITBM, and more. You will guide modernization initiatives, shape roadmaps, and ensure governance across CMDB, HAM, and SAM while mentoring delivery teams.

Requirements include 7+ years in ServiceNow development and 5+ years as an architect, CSA and CAD certifications, and ability to obtain a federal Public Trust. This is a full-time, on-site role in Maryland.

Qualifications

• Bachelor's degree required; advanced degree preferred or equivalent experience.
• 7+ years of hands-on ServiceNow development and delivery.
• 5+ years as a ServiceNow Solutions Architect.
• CSA and CAD certifications required.
• Strong ability to govern data across CMDB, HAM, SAM.
• Ability to obtain federal Public Trust suitability.

Responsibilities

• Architect end-to-end ServiceNow solutions across ITSM, ITOM (HAM/SAM), ITBM, CSM, SecOps, GRC, HR, and Asset Management
• Lead platform enhancements, modernization initiatives, and technical design reviews
• Develop platform roadmaps, architectural standards, and technical recommendations
• Align platform capabilities with enterprise goals, including automation and AI-driven improvements
• Ensure data integrity and governance across CMDB, HAM, and SAM
• Provide architectural guidance, mentorship, and solution governance to development teams

Skills

ServiceNow

Solution Architecture

CMDB Governance

Data Governance

CSA

CAD

System Integrations

ITIL

Federal Suitability

Education

Bachelor's degree or higher

Master's degree in related field

Tools

ServiceNow

REST/SOAP

SAML/AD/LDAP

ITIL

Job description

Own platform architecture and solution design across the ServiceNow estate, guiding enterprise-scale delivery and modernization on a federal program.

What you'll do

• Architect end-to-end ServiceNow solutions across ITSM, ITOM (HAM/SAM), ITBM, CSM, SecOps, GRC, HR, and Asset Management
• Lead platform enhancements, modernization initiatives, and technical design reviews
• Develop platform roadmaps, architectural standards, and technical recommendations
• Align platform capabilities with enterprise goals, including automation and AI-driven improvements
• Ensure data integrity and governance across CMDB, HAM, and SAM
• Provide architectural guidance, mentorship, and solution governance to development teams

What we're looking for

• Bachelor's degree plus 7+ years of relevant IT experience — or a Master's plus 3–6 years, or equivalent experience in lieu of a degree
• 7+ years of hands-on ServiceNow development and solution delivery
• 5+ years as a ServiceNow Solutions Architect
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD)
• Strong command of cross-platform integrations, system architecture and design principles, and CMDB/HAM/SAM data governance
• Ability to obtain and maintain a federal Public Trust suitability determination

Nice to have

• ServiceNow CIS certifications (ITSM, CSM, Discovery, Service Mapping, SPM, APM, SAM, HAM)
• REST/SOAP integrations, Business Rules, Workflows, Identification Rules, Workspaces, and External Portals
• SAML, Active Directory, and LDAP
• ITIL v4 Foundations, PMP, or Scrum/Agile certification