ServiceNow Architect

Iowa State University; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Onsite childcare (Ames, IA)

Retirement benefits (defined benefit/​

Generous vacation and holidays

Flexible Spending Accounts

Employee Assistance Program

Wellbeing program

Job summary

Iowa State University is seeking a ServiceNow Architect to lead the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university operations. This role provides technical leadership for platform design, integrations, workflow standards, automation solutions, data governance, and problem resolution.

The position requires a Bachelor's degree in MIS or CS and at least 5 years of related experience, with preferred ServiceNow certifications.

Qualifications

• Bachelor's degree in MIS or Computer Science required; 5+ years related experience; ServiceNow architecture & integrations experience; mentoring developers; relevant certifications preferred.

Responsibilities

• Lead technical architecture, design, and ongoing improvement of the ServiceNow platform.
• Provide technical leadership for integrations, workflow standards, and automation.
• Collaborate with analysts, developers, and stakeholders to ensure stable operations.
• Help define technical direction and ensure alignment with university standards.

Skills

Platform design leadership

ServiceNow experience

Mentoring developers

Education

Bachelor's degree in MIS or CS

5 years related experience

ServiceNow CSA certification

CIS certifications in modules

CAD

CTA

Tools

ServiceNow

Job description

ServiceNow Architect

Position Title: ServiceNow Architect

Job Group: Professional & Scientific

Required Minimum Qualifications: Bachelor's degree and 5 years of related experience

Job Description

Information Technology Services (ITS) at Iowa State University is currently accepting applications for a ServiceNow Architect (Systems Analyst III) position. The ServiceNow Architect is responsible for the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university operational needs. This position provides technical leadership for platform design, integrations, workflow standards, automation solutions, AI enabled functionality, data governance, and complex problem resolution.

This role works closely with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership to ensure ServiceNow is designed and maintained in a way that supports stable operations, consistent processes, and long term maintainability. The position also helps guide project work, reviews technical solutions, and supports platform decisions that affect multiple teams or services.

The ServiceNow Architect is expected to understand the broader enterprise impact of platform decisions, help define technical direction, and ensure that work is aligned with operational needs, supportability, and university standards.

Preferred Qualifications

Bachelor's degree in management information systems or computer science

Previous ServiceNow experience

Experience mentoring developers

Certification - ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in one or more modules, Certified Application Developer (CAD)

Certified Technical Architect (CTA)

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Appointment Type

Regular

Number of Months Employed Per Year

12 Month Work Period

Time Type

Full time

Pay Grade

PS811

Original Posting Date

October 19, 2026

Posting Close Date

October 25, 2026

Job Requisition Number

R19990

Equal Opportunity

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail] .

Compensation Information

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.