Systems Analyst II - CRM Administrator

Iowa State University; Iowa (LA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Retirement plans

Paid time off

Job summary

Iowa State University in Ames, IA seeks a Systems Analyst II – CRM Administrator to lead the administration and optimization of Salesforce Sales Cloud and Salesforce Marketing Cloud. You will develop automated processes, create reports and dashboards, and ensure data integrity across the admissions CRM to support student engagement from first contact through enrollment.

Working with Admissions staff and campus partners, you will manage CRM enhancements, drive improvements, and lead technical

Qualifications

• HSD or equivalent with 3 years related experience.
• Experience administering Salesforce CRM and digital marketing platforms.
• Experience building automated workflows or communication campaigns.

Responsibilities

• Lead the administration and optimization of Salesforce Sales Cloud and Marketing Cloud.
• Develop automated processes, dashboards, and reports.
• Ensure data integrity across the admissions CRM.
• Manage CRM enhancements and support system integrations.

Skills

CRM administration

Data analysis

Reporting

Project coordination

Education

High school diploma

Tools

Salesforce Sales Cloud

Salesforce Marketing Cloud

Job description

Position Title : Systems Analyst II – CRM Administrator

Job Group : Professional & Scientific

Required Minimum Qualifications

High school diploma or equivalent and 3 years of related experience

Job Description

Transform the future of student recruitment through technology! The Office of Admissions at Iowa State University is seeking a Systems Analyst II – CRM Administrator to lead the administration and optimization of Salesforce Sales Cloud, the university's customer relationship management platform, and Salesforce Marketing Cloud. In this role, you'll develop innovative communication strategies, automate business processes, create impactful reports and dashboards, and enhance the tools that help prospective students engage with Iowa State from their first interaction through enrollment. Working collaboratively with Admissions staff and campus partners, you'll manage CRM enhancements, support system integrations, ensure data integrity, and lead technical projects from planning through implementation. This is an exciting opportunity for a technically minded, detail-oriented professional who enjoys solving complex problems, driving continuous improvement, and using technology to create exceptional experiences for future Cyclones.

Employee must reside in the state of Iowa before the first day of employment.

Preferred Qualifications

• Experience administering Salesforce CRM and digital marketing platform.
• Experience working in higher education admissions.
• Experience building automated workflows or communication campaigns.
• Experience leading system improvements or technology projects.

About the Department

The Office of Admissions at Iowa State University is dedicated to supporting prospective and current students through a wide range of services, outreach initiatives, and innovative programs. By joining our team, you will play a key role in shaping the future of the university by fostering an engaging and inclusive admissions process. You’ll become part of an organization that values leadership, integrity, hard work, collaboration, and a commitment to excellence and service. If you’re looking for an opportunity to make a significant impact, grow your career, and help shape the future of Iowa State University, this is the place and position for you!

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type & Compensation

Appointment Type: Regular

Number of Months Employed Per Year: 12 Month Work Period

Time Type: Full time

Pay Grade: PS809

Original Posting Date: July 22, 2026

Posting Close Date: August 5, 2026

Job Requisition Number: R19634

Benefits

• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions.
• WorkFlex offers flexibility on when, where, and how you do your work.

Equal Opportunity Employer

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.

Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

Iowa State University does not discriminate on the basis of race, color, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.

Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

Current Employee Application Policy

Current employees (excluding temporary, student and graduate assistants) must apply through the Workday Internal Careers Hub.

General Information

By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land‑grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land‑grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

If you have questions about the application process please email [e-mail] or call 515-294-4800 or Toll-Free at 1-877-477-7485.

Reasonable Accommodations

Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [e-mail] or call [phone] or Toll-Free: [phone].

TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or [phone].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.