ServiceNow Architect

ITC Digital Solutions, LLC.; McLean (VA); Remote; USD 150,000 - 165,000; Full time

Job summary

ITC Digital Solutions is seeking a highly motivated and experienced ServiceNow Architect to join our team and support government clients. The successful applicant will provide hands-on technical and solution architecture leadership across the ServiceNow platform, including designing and implementing solutions, while also serving as a trusted advisor to customers and internal teams.

This role requires strong ServiceNow platform knowledge, the ability to translate business needs into practical

Qualifications

• 6+ years of ServiceNow experience including design or lead roles.
• CSA certification and/or CIS certifications.
• Ability to mentor teams and communicate platform capabilities.
• US Citizenship required and ability to obtain security clearance.
• Experience across ITSM, ITOM, ITAM, SPM, CMDB/CSDM, Discovery, HAM, SAM.

Responsibilities

• Lead the architecture and design of scalable, secure ServiceNow solutions.
• Translate business and technical requirements into platform capabilities and designs.
• Guide integrations, APIs, MID Server, and enterprise system interfaces.
• Provide architecture governance, security, and scalability practices.
• Conduct customer discovery, workshops, and architecture reviews with stakeholders.
• Mentor delivery teams and contribute to proposals and demonstrations.
• Stay current with ServiceNow releases and assess applicability to clients.
• Develop and maintain architecture documentation and reference patterns.

Skills

ServiceNow

Architectural leadership

Requirements translation

Client engagement

Mentoring teams

Security clearance (citizenship)

Education

CSA/CIS/CAD/CTA certs

Tools

MID Server

Integration Hub

APIs

Job description

Locations

Showing 1 location McLean, VA, 22102, USA
McLean, VA 22102, USA

• Remote
• Information Technology
• Full-Time
• Requisition #: SERVI003636

Description

ITC is seeking a highly motivated and experienced ServiceNow Architect to join our team and support our government clients. The successful applicant will provide hands-on technical and solution architecture leadership across the ServiceNow platform, including designing and implementing solutions, while also serving as a trusted advisor to customers and internal teams.

This role requires strong ServiceNow platform knowledge, the ability to translate business needs into practical platform solutions, and the flexibility to adapt to new ServiceNow capabilities and customer requirements.

Job Responsibilities

As a ServiceNow Architect, you will:

• Lead the architecture and design of scalable, secure, and maintainable ServiceNow solutions.
• Translate business and technical requirements into ServiceNow platform capabilities, solution designs, and implementation approaches.
• Provide architectural guidance across ServiceNow capabilities including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, integrations, and related platform services.
• Lead customer discovery sessions, technical workshops, solution reviews, and architecture discussions with technical and executive stakeholders.
• Collaborate and guide delivery teams on platform standards, integration patterns, configuration versus customization decisions, and ServiceNow best practices.
• Support the delivery of ServiceNow implementations, upgrades, enhancements, modernization efforts, and platform roadmaps.
• Stay current with new ServiceNow releases and capabilities and help assess their applicability to customer and CGS needs.
• Develop and maintain architecture documentation, reference patterns, and reusable solution approaches.
• Mentor technical teams and contribute to ServiceNow capability development, solution demonstrations, proposals, and customer presentations.

Required Qualifications

• U.S. Citizenship is required.
• Ability to obtain and maintain a Government Security Clearance as required.
• Experience supporting technical solutioning, demonstrations, proposals, or pre-sales activities.
• Ability to mentor teams, communicate platform capabilities, and serve as a trusted ServiceNow advisor.
• 6+ years of ServiceNow experience, including demonstrated experience designing or leading ServiceNow solutions.
• Strong overall knowledge of the ServiceNow platform with experience across multiple capabilities such as ITSM, ITOM, ITAM, SPM, CMDB/CSDM, Discovery, HAM, or SAM.
• Experience with ServiceNow integrations, APIs, MID Server, Integration Hub, or integration with enterprise systems.
• Strong understanding of ServiceNow architecture, platform governance, security, scalability, and configuration versus customization practices.
• ServiceNow Certified System Administrator (CSA) certification and/or relevant Certified Implementation Specialist (CIS) certifications.
• Strong communication skills with demonstrated ability to work directly with customers and technical teams.

Desired Qualifications

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) certification or equivalent architecture experience.
• Experience supporting federal government or other public-sector organizations.
• Experience with ServiceNow App Engine, automation, AI/Now Assist, or other emerging ServiceNow capabilities.

About ITC Digital Solutions

ITC Digital Solutions is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, ITC Digital Solutions is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

All qualified applicants will be considered based on their skills and merit.

Please be aware that ITC Digital Solutions may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by ITC Digital Solutions.

ITC Digital Solutions discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range reflects the wide range of factors considered in compensation decisions, including but not limited to geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC Digital Solutions, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $150K – $165K.

Full-time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.