Remote ServiceNow Architect & Platform Lead

Iowa State University - College of Design; Ames (IA); Remote; USD 110,000 - 140,000; Full time

Job summary

The Information Technology Services (ITS) at Iowa State University seeks a ServiceNow Architect to lead the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university needs.

You will provide technical leadership for platform design, integrations, workflow standards, automation, data governance, and problem resolution, working with analysts, developers, campus partners, and security to ensure stable operations and maintainability.

Qualifications

• Bachelor's degree in MIS or CS or related field.
• 5+ years of related experience.
• Experience with the ServiceNow platform.
• Mentoring developers or teams.
• Certifications: CSA, CIS, CAD, CTA preferred.

Responsibilities

• Architect the ServiceNow platform design and roadmap.
• Lead integrations, workflows, and automation initiatives.
• Provide technical direction and review solutions across teams.
• Collaborate with stakeholders, security, and infrastructure for stability.
• Guide platform decisions aligned with university standards.

Skills

ServiceNow experience

Technical leadership

Integrations

Automation

Education

Bachelor's degree in MIS or CS

Tools

ServiceNow

Job description

The Information Technology Services (ITS) at Iowa State University seeks a ServiceNow Architect to lead the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university needs.

You will provide technical leadership for platform design, integrations, workflow standards, automation, data governance, and problem resolution, working with analysts, developers, campus partners, and security to ensure stable operations and maintainability.