Remote ServiceNow Architect - Platform Design & Automation

Iowa State University; Iowa; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Retirement benefits

Generous vacation, holiday, and sick时间

Onsite childcare

Life insurance and long-term disabled

Flexible Spending Accounts

Employee Assistance Program

Wellbeing program

WorkFlex options

Job summary

Iowa State University’s Information Technology Services (ITS) is seeking a ServiceNow Architect (Systems Analyst III) to lead the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university operations.

The role works with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership to ensure ServiceNow design supports stable operations, consistent processes, and long‑term maintainability.

Qualifications

• Bachelor’s degree and 5 years of related experience required.
• Bachelor’s degree in MIS or CS preferred.
• ServiceNow certification preferred (CSA, CIS, CAD) and CTA desired.
• Experience mentoring developers and leading technical teams.

Responsibilities

• Lead technical architecture, design, and ongoing improvement of the ServiceNow platform.
• Provide technical leadership for platform design, integrations, workflows, automation, data governance, and AI functionality.
• Collaborate with analysts, developers, stakeholders, infrastructure, and security to ensure stable operations and maintainable solutions.

Skills

ServiceNow architecture

Technical leadership

Platform design

Integrations

Automation solutions

Data governance

AI-enabled functionality

Education

Bachelor’s degree in MIS or Computer Science

5 years related experience

Tools

ServiceNow

Job description

Iowa State University’s Information Technology Services (ITS) is seeking a ServiceNow Architect (Systems Analyst III) to lead the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university operations.

The role works with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership to ensure ServiceNow design supports stable operations, consistent processes, and long‑term maintainability.