ServiceNow Architect

Iowa State University - College of Design; Ames (IA); Remote; USD 110,000 - 140,000; Full time

Job summary

The Information Technology Services (ITS) at Iowa State University seeks a ServiceNow Architect to lead the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university needs.

You will provide technical leadership for platform design, integrations, workflow standards, automation, data governance, and problem resolution, working with analysts, developers, campus partners, and security to ensure stable operations and maintainability.

Qualifications

• Bachelor's degree in MIS or CS or related field.
• 5+ years of related experience.
• Experience with the ServiceNow platform.
• Mentoring developers or teams.
• Certifications: CSA, CIS, CAD, CTA preferred.

Responsibilities

• Architect the ServiceNow platform design and roadmap.
• Lead integrations, workflows, and automation initiatives.
• Provide technical direction and review solutions across teams.
• Collaborate with stakeholders, security, and infrastructure for stability.
• Guide platform decisions aligned with university standards.

Skills

ServiceNow experience

Technical leadership

Integrations

Automation

Education

Bachelor's degree in MIS or CS

Tools

ServiceNow

Job description

## ServiceNow ArchitectApply: Remote - Iowa: Full time: Posted Today: R19990## Position Title:ServiceNow Architect## Job Group:Professional & Scientific## Required Minimum Qualifications:Bachelor’s degree and 5 years of related experience## Job Description:Information Technology Services (ITS) at Iowa State University is currently accepting applications for a ServiceNow Architect (Systems Analyst III) position. The ServiceNow Architect is responsible for the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university operational needs. This position provides technical leadership for platform design, integrations, workflow standards, automation solutions, AI enabled functionality, data governance, and complex problem resolution.This role works closely with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership to ensure ServiceNow is designed and maintained in a way that supports stable operations, consistent processes, and long term maintainability. The position also helps guide project work, reviews technical solutions, and supports platform decisions that affect multiple teams or services.The ServiceNow Architect is expected to understand the broader enterprise impact of platform decisions, help define technical direction, and ensure that work is aligned with operational needs, supportability, and university standards.**Preferred Qualifications*** Bachelor's degree in management information systems or computer science* Previous ServiceNow experience* Experience mentoring developers* Certification - ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in one or more modules, Certified Application Developer (CAD)* Certified Technical Architect (CTA)For more information about Information Technology Services, please visit: Information Technology ServicesThis position offers the opportunity for remote work but does require the employee to reside in the state of Iowa on or before the start of employment.Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. **Application Instructions:** To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: * Resume/Curriculum Vitae* Letter of Application/Cover Letter **Why Choose Iowa State University?** Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:* Retirement benefits including defined benefit and defined contribution plans* Generous vacation, holiday, and sick time and leave plans* Onsite childcare (Ames, Iowa)* Life insurance and long-term disability* Flexible Spending Accounts* Various voluntary benefits and discounts* Employee Assistance Program* Wellbeing program* Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. If you have questions regarding this application process, please email [e-mail], or call 515-294-4800 or Toll Free: 1-877-477-7485.## Appointment Type:Regular## Number of Months Employed Per Year:12 Month Work Period## Time Type:Full time## Pay Grade:PS811## Original Posting Date:October 19, 2026## Posting Close Date:October 25, 2026## Job Requisition Number:R19990