ServiceNow AIOps Change & Enablement Lead

GeorgiaTEK Systems Inc.; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

GeorgiaTEK Systems Inc. is seeking a Senior ServiceNow Architect to lead high-technology platform initiatives in the United States.

You will design scalable ServiceNow architectures, drive AIOps deployments, and ensure proactive operations through AI-driven workflows and governance. In this role you will mentor teams, translate requirements into detailed specifications, and partner with product owners and engineers to deliver reliable, enterprise-grade ServiceNow solutions that reduce outages

Qualifications

• ServiceNow change, enablement, and adoption experience.
• Role-based process and training-material development.
• Operational-transition and knowledge-transfer support.

Responsibilities

• Quick Reference Guides, role-based process guidance, Train-the-Trainer sessions, and transition support.
• Design comprehensive ServiceNow architectures that align platform capabilities with customer priorities in high technology domains.
• Drive end to end ServiceNow AIOps implementations to enable proactive issue detection, automated remediation, and continuous optimization.
• Architect ServiceNow AI Platform solutions to deliver AI-driven insights across enterprise services.
• Configure and guide implementation of ServiceNow AI Control Tower for unified visibility and governance.
• Coordinate with product owners and engineering partners to translate requirements into detailed design specs.
• Define non-functional requirements to ensure enterprise-grade performance, security, and availability.
• Review designs and migrations to reduce technical debt and support upgrades into AIOps platforms.
• Mentor teams on best practices for configuration, scripting, integration, and testing.

Skills

ServiceNow change experience

Enablement experience

Adoption experience

Job description

GeorgiaTEK Systems Inc. is seeking a Senior ServiceNow Architect to lead high-technology platform initiatives in the United States.

You will design scalable ServiceNow architectures, drive AIOps deployments, and ensure proactive operations through AI-driven workflows and governance. In this role you will mentor teams, translate requirements into detailed specifications, and partner with product owners and engineers to deliver reliable, enterprise-grade ServiceNow solutions that reduce outages