Senior ServiceNow Architect — Enterprise Platform & AI

Alldus; Georgia; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Salary: $110k - $140k

Job summary

Alldus in Georgia is seeking a Senior ServiceNow Architect to define the platform's architecture and roadmap, oversee solution design, and ensure delivery aligns with business objectives and standards.

The successful candidate will shape architecture across ITSM, ITOM, HRSD, CSM, ITAM, GRC and SecOps, lead complex implementations, and collaborate with product teams to connect ServiceNow with the wider enterprise. Experience with AI integrations and cloud platforms is highly valued.

Qualifications

• 7+ years in enterprise or solution architecture across multiple domains.
• 3+ years designing ServiceNow architectures and leading complex implementations.
• 3+ years with core ServiceNow capabilities incl. Service Catalog, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics and custom apps.
• Strong knowledge of ITSM/ITOM/CSM or GRC modules.
• Experience integrating with REST, SOAP, JDBC.
• Hands-on JS and ServiceNow scripting.
• At least 1 year with agentic AI architectures and generative AI in enterprise apps.
• Security, DevOps & CI/CD principles including GitHub Actions.

Responsibilities

• Shape the ServiceNow platform architecture and roadmap to meet evolving business priorities.
• Design solutions across ITSM, ITOM, HRSD, CSM, ITAM, SAM, GRC and SecOps with integrations, AI and DevOps capabilities.
• Set architectural standards, design principles and governance processes for consistent implementation.
• Provide technical direction on security, data integrity, scalability, resilience and upgrades.
• Collaborate with architects, platform owners and product teams to connect ServiceNow with the wider enterprise ecosystem.
• Oversee integration of agentic AI and generative AI tools.
• Lead introduction of new ServiceNow functionality and platform releases.
• Create reference architectures, reusable frameworks and templates to streamline delivery.
• Contribute to infrastructure architecture across cloud and on-premises environments.
• Coach ServiceNow engineers and promote architectural knowledge and practices.

Skills

Enterprise architecture

Solution architecture

ServiceNow

ITSM/ITOM/CSM/GRC

REST/SOAP/JDBC

JavaScript/ServiceNow scripting

AI architectures

Security/DevOps/CI-CD

AWS/GCP cloud

Stakeholder communication

Job description

Alldus in Georgia is seeking a Senior ServiceNow Architect to define the platform's architecture and roadmap, oversee solution design, and ensure delivery aligns with business objectives and standards.

The successful candidate will shape architecture across ITSM, ITOM, HRSD, CSM, ITAM, GRC and SecOps, lead complex implementations, and collaborate with product teams to connect ServiceNow with the wider enterprise. Experience with AI integrations and cloud platforms is highly valued.