ServiceNow AI Platform Engineer - GenAI & Automation
Artifintech
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
Artifintech is seeking a ServiceNow AI Platform Engineer to design, build, and operate AI-powered capabilities within ServiceNow. You will enable intelligent automation using Now Assist, GenAI, AI Agents, and enterprise integrations, aligning with GenAI and ITSM solution patterns.
The role focuses on configuring AI features, building AI-driven workflows, and collaborating with architects to realize business value through AI adoption.
Qualifications
- Experience with ServiceNow AI, Now Assist, and Conversational AI.
- Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents.
- Experience with REST APIs, Integration Hub, and enterprise integrations.
- Understanding of workflow automation and ServiceNow platform architecture.
- Python and AI framework knowledge preferred.
Responsibilities
- Configure and implement ServiceNow AI and Now Assist capabilities.
- Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation.
- Build AI-assisted workflows and automation solutions.
- Integrate external LLMs and AI services with ServiceNow.
- Develop prompt engineering and RAG-based solutions.
- Configure AI governance, monitoring, and security controls.
- Support AI adoption and business value realization.
- Collaborate with architects and process owners to identify AI opportunities.
Skills
Tools
Job description
Artifintech is seeking a ServiceNow AI Platform Engineer to design, build, and operate AI-powered capabilities within ServiceNow. You will enable intelligent automation using Now Assist, GenAI, AI Agents, and enterprise integrations, aligning with GenAI and ITSM solution patterns.
The role focuses on configuring AI features, building AI-driven workflows, and collaborating with architects to realize business value through AI adoption.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
