GenAI-Driven ServiceNow Platform Engineer

Cloud Analytics Technologies, LLC; Dallas (TX); On-site; USD 89,000 - 126,000; Full time

Job summary

Cloud Analytics Technologies, LLC seeks a ServiceNow AI Platform Engineer to design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, and enterprise integrations. You will enable intelligent automation and productivity through AI-driven solutions aligned with GenAI capabilities.

You will configure AI features, design GenAI use cases for case handling and knowledge generation, and integrate external LLMs.

Qualifications

• Experience with ServiceNow AI, Now Assist, and Conversational AI.
• Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents.
• Experience with REST APIs, Integration Hub, and enterprise integrations.
• Understanding of workflow automation and ServiceNow platform architecture.

Responsibilities

• Configure and implement ServiceNow AI and Now Assist capabilities.
• Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation.
• Build AI-assisted workflows and automation solutions.
• Integrate external LLMs and AI services with ServiceNow.
• Develop prompt engineering and RAG-based solutions.
• Configure AI governance, monitoring, and security controls.
• Support AI adoption and business value realization.
• Collaborate with architects and process owners to identify AI opportunities.

Skills

ServiceNow AI

Now Assist

LLMs

REST APIs

Python

Job description

Cloud Analytics Technologies, LLC seeks a ServiceNow AI Platform Engineer to design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, and enterprise integrations. You will enable intelligent automation and productivity through AI-driven solutions aligned with GenAI capabilities.

You will configure AI features, design GenAI use cases for case handling and knowledge generation, and integrate external LLMs.