GenAI & ServiceNow Engineer for Intelligent Workflows

Artifintech; Chicago (IL); On-site; USD 76,000 - 108,000; Full time

Job summary

Artifintech is seeking a Gen AI Engineer to design, build, and deploy AI-powered solutions on the ServiceNow platform. The role focuses on Generative AI, LLMs, and workflow orchestration to improve automation, decision-making, and user experience across GTM processes.

The ideal candidate will blend Gen AI techniques with ServiceNow workflows, delivering contextual insights and automation, and enabling agentic workflows for lead routing and customer scoring.

Responsibilities

• Develop scalable ServiceNow applications and workflows.
• Integrate ML models to support GTM processes.
• Design AI systems using LLMs and semantic retrieval.
• Build RAG pipelines enriched with Knowledge Graphs for real-time insights.
• Create agentic workflows for lead routing and sales acceleration.
• Collaborate with Product and Operations to deliver measurable impact.

Job description

Artifintech is seeking a Gen AI Engineer to design, build, and deploy AI-powered solutions on the ServiceNow platform. The role focuses on Generative AI, LLMs, and workflow orchestration to improve automation, decision-making, and user experience across GTM processes.

The ideal candidate will blend Gen AI techniques with ServiceNow workflows, delivering contextual insights and automation, and enabling agentic workflows for lead routing and customer scoring.