ServiceNow GenAI Platform Engineer

Ethereum Technologies; Dallas (TX); On-site; USD 91,000 - 124,000; Full time

Job summary

Ethereum Technologies in Dallas, TX seeks a ServiceNow AI Platform Engineer to design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, AI Agents, workflow automation, and enterprise integrations. Enable intelligent automation and business productivity through AI-driven solutions.

The requirements align with ServiceNow GenAI and enterprise AI integration capabilities referenced in ServiceNow Solution Architect (ITSM, Catalog & GenAI).docx.

Qualifications

• Experience with ServiceNow AI, Now Assist, and conversational AI.
• Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents.
• Experience with REST APIs, Integration Hub, and enterprise integrations.
• Understanding of workflow automation and ServiceNow platform architecture.
• Python and AI framework knowledge preferred.

Responsibilities

• Configure and implement ServiceNow AI and Now Assist capabilities.
• Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation.
• Build AI-assisted workflows and automation solutions.
• Integrate external LLMs and AI services with ServiceNow.
• Develop prompt engineering and RAG-based solutions.
• Configure AI governance, monitoring, and security controls.
• Support AI adoption and business value realization.
• Collaborate with architects and process owners to identify AI opportunities.

Skills

ServiceNow AI

Now Assist

Conversational AI

LLMs

Prompt Engineering

RAG

AI Agents

REST APIs

Integration Hub

Enterprise integrations

Workflow automation

ServiceNow platform architecture

Python

Job description

Ethereum Technologies in Dallas, TX seeks a ServiceNow AI Platform Engineer to design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, AI Agents, workflow automation, and enterprise integrations. Enable intelligent automation and business productivity through AI-driven solutions.

The requirements align with ServiceNow GenAI and enterprise AI integration capabilities referenced in ServiceNow Solution Architect (ITSM, Catalog & GenAI).docx.