ServiceNow GenAI Platform Engineer

Robotics Technologies LLC; Dallas (TX); On-site; USD 89,000 - 126,000; Full time

Job summary

Robotics Technologies LLC in Dallas, TX is seeking a ServiceNow AI Platform Engineer for a 9-month engagement. The role focuses on building and operationalizing AI capabilities within ServiceNow using Now Assist, GenAI, AI Agents, and enterprise integrations.

You will design GenAI use cases for case summarization, knowledge generation, virtual agents, and task automation; implement AI governance and security, integrate external LLMs, and collaborate with architects to realize business value.

Qualifications

• Experience with ServiceNow AI, Now Assist, and Conversational AI.
• Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents.
• Experience with REST APIs, Integration Hub, and enterprise integrations.
• Understanding of workflow automation and ServiceNow platform architecture.
• Python and AI framework knowledge preferred.

Responsibilities

• Configure and implement ServiceNow AI and Now Assist capabilities.
• Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation.
• Build AI-assisted workflows and automation solutions.
• Integrate external LLMs and AI services with ServiceNow.
• Develop prompt engineering and RAG-based solutions.
• Configure AI governance, monitoring, and security controls.
• Support AI adoption and business value realization.
• Collaborate with architects and process owners to identify AI opportunities.

Skills

ServiceNow AI

Now Assist

Conversational AI

LLMs

Prompt Engineering

RAG

AI Agents

REST APIs

Integration Hub

Workflow automation

ServiceNow architecture

Python

AI frameworks

Tools

Python

AI frameworks

Job description

Robotics Technologies LLC in Dallas, TX is seeking a ServiceNow AI Platform Engineer for a 9-month engagement. The role focuses on building and operationalizing AI capabilities within ServiceNow using Now Assist, GenAI, AI Agents, and enterprise integrations.

You will design GenAI use cases for case summarization, knowledge generation, virtual agents, and task automation; implement AI governance and security, integrate external LLMs, and collaborate with architects to realize business value.