GenAI-Driven ServiceNow Platform Engineer

Quantum Technologies. LLC; Dallas (TX); On-site; USD 89,000 - 126,000; Full time

Job summary

Quantum Technologies LLC is seeking a ServiceNow AI Platform Engineer to design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, and AI agents. The role emphasizes enterprise integrations, governance, and rapid automation across ITSM and catalog processes.

You will work with architects to identify AI opportunities, implement AI-driven workflows, and ensure secure, scalable deployments. Strong experience with REST APIs and Python is preferred.

Qualifications

• Experience with ServiceNow AI, Now Assist, and Conversational AI.
• Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents.
• Experience with REST APIs, Integration Hub, and enterprise integrations.
• Understanding of workflow automation and ServiceNow platform architecture.
• Python and AI framework knowledge preferred.

Responsibilities

• Configure and implement ServiceNow AI and Now Assist capabilities.
• Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation.
• Build AI-assisted workflows and automation solutions.
• Integrate external LLMs and AI services with ServiceNow.
• Develop prompt engineering and RAG-based solutions.
• Configure AI governance, monitoring, and security controls.
• Support AI adoption and business value realization.
• Collaborate with architects and process owners to identify AI opportunities.

Skills

ServiceNow AI

Now Assist

Conversational AI

LLMs

Prompt Engineering

RAG

AI Agents

REST APIs

Integration Hub

Enterprise integrations

Workflow automation

ServiceNow platform architecture

Python

Job description

Quantum Technologies LLC is seeking a ServiceNow AI Platform Engineer to design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, and AI agents. The role emphasizes enterprise integrations, governance, and rapid automation across ITSM and catalog processes.

You will work with architects to identify AI opportunities, implement AI-driven workflows, and ensure secure, scalable deployments. Strong experience with REST APIs and Python is preferred.