ServiceNow Administrator & Automation Lead

Harvard University; Massachusetts; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Generous paid time off including Par.

Health insurance

Retirement plans with universityconrib

Job summary

Harvard University is seeking a ServiceNow System Administrator to independently perform complex application and web development for large projects, covering design, development, configuration, testing, deployment, and support. You will administer and enhance the ServiceNow environment to deliver scalable IT service management solutions for students, faculty, staff, and researchers.

You will collaborate with IT Service Management teams and stakeholders, ensuring design consistency, reliability,

Qualifications

• Minimum of two years' post-secondary education or relevant work experience.
• Experience with ServiceNow administration, configuration, development, or implementation.
• Proficiency in JavaScript, HTML, or XML.
• Knowledge of information technology applications, processes, software, and equipment.
• Ability to design and deliver complex technical solutions within enterprise platforms.
• Strong analytical, problem-solving, and creative thinking skills.
• Demonstrated ability to collaborate with diverse stakeholders and communicate effectively.

Responsibilities

• Participate fully in the ServiceNow software development lifecycle, including design, development, testing, deployment, and support
• Implement and support technical solutions to deliver business requirements, with a focus on ServiceNow-based applications and workflows
• Administer the ServiceNow platform, including patching, upgrades, instance management, and MID server monitoring and maintenance
• Configure and maintain core ServiceNow modules, including Incident, Problem, Change, Knowledge, Request, CMDB, Service Catalog, Service Portal, and project/portfolio management capabilities
• Plan, design, build, test, and deploy configuration changes such as forms, workflows, notifications, UI actions, and integrations
• Develop and maintain scripts, workflows, and automation using ServiceNow scripting and orchestration tools
• Build and evolve reports, dashboards, and performance metrics to support operational visibility and decision‑making
• Identify and evaluate opportunities to improve services, automate processes, and enhance user experience
• Establish and maintain configuration standards and coding best practices to ensure system quality and compatibility with future upgrades
• Partner with internal technical staff and external developers on complex efforts, including integrations, authentication methods, and platform enhancements
• Contribute ideas to coding best practices, emerging technologies, and platform optimization
• Act as a technical liaison to internal and external clients, leveraging strong communication and relationship management skills
• Abide by and follow Harvard University IT technical standards, policies, and Code of Conduct

Skills

ServiceNow administration

JavaScript

HTML

XML

Communication skills

Education

Post-secondary education or equivalent

Tools

ServiceNow

Job description

Harvard University is seeking a ServiceNow System Administrator to independently perform complex application and web development for large projects, covering design, development, configuration, testing, deployment, and support. You will administer and enhance the ServiceNow environment to deliver scalable IT service management solutions for students, faculty, staff, and researchers.

You will collaborate with IT Service Management teams and stakeholders, ensuring design consistency, reliability,