ServiceNow Admin — IT Service Delivery Lead

Harvard University FAS Human Resources; Boston (MA); Hybride; USD 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Generous PTO

Health insurance

Retirement plans

Wellbeing resources

Family support

Tuition assistance

Commuter benefits

Résumé du poste

Harvard Medical School is seeking a ServiceNow System Administrator to independently drive complex development across the ServiceNow platform, delivering scalable IT service management solutions for students, faculty, staff, and researchers.

You will collaborate with IT Service Management teams, manage patching, upgrades, and MID server monitoring, and design workflows, reports, and configurations to meet business needs.

Qualifications

• Minimum of two years’ post-secondary education or relevant work experience.
• Experience with ServiceNow administration, configuration, development, or implementation.
• Proficiency in JavaScript, HTML, or XML.

Responsabilités

• Participate fully in the ServiceNow software development lifecycle, including design, development, testing, deployment, and support.
• Implement and support technical solutions to deliver business requirements, with a focus on ServiceNow-based applications and workflows.
• Administer the ServiceNow platform, including patching, upgrades, instance management, and MID server monitoring and maintenance.
• Configure and maintain core ServiceNow modules, including Incident, Problem, Change, Knowledge, Request, Configuration Management (CMDB), Service Catalog, Service Portal, and project/portfolio management capabilities.
• Plan, design, build, test, and deploy configuration changes such as forms, workflows, notifications, UI actions, and integrations.
• Develop and maintain scripts, workflows, and automation using ServiceNow scripting and orchestration tools.
• Build and evolve reports, dashboards, and performance metrics to support operational visibility and decision-making.
• Identify and evaluate opportunities to improve services, automate processes, and enhance user experience.
• Establish and maintain configuration standards and coding best practices to ensure system quality and compatibility with future upgrades.
• Partner with internal technical staff and external developers on complex efforts, including integrations, authentication methods, and platform enhancements.
• Contribute ideas to coding best practices, emerging technologies, and platform optimization.
• Act as a technical liaison to internal and external clients, leveraging strong communication and relationship management skills.
• Abide by and follow Harvard University IT technical standards, policies, and Code of Conduct

Connaissances

ServiceNow Administration

JavaScript

HTML

XML

IT knowledge

Analytical thinking

Communication skills

Team collaboration

Formation

Two years post-secondary education

Outils

ServiceNow

MID server monitoring

Description du poste

Harvard Medical School is seeking a ServiceNow System Administrator to independently drive complex development across the ServiceNow platform, delivering scalable IT service management solutions for students, faculty, staff, and researchers.

You will collaborate with IT Service Management teams, manage patching, upgrades, and MID server monitoring, and design workflows, reports, and configurations to meet business needs.