ServiceNow System Administrator — Hybrid IT Solutions

Harvard Medical School; Boston (MA); Hybrid; USD 90,000 - 135,000; Full time

Job summary

Harvard Medical School seeks a ServiceNow System Administrator to independently develop and support complex IT service management solutions. You will manage the full lifecycle from design to deployment, collaborating with stakeholders to translate business needs into scalable configurations that serve students, faculty, staff, and researchers.

The role emphasizes platform reliability, enterprise-grade security, and ongoing optimization.

Qualifications

• Experience with ServiceNow administration, configuration, development, or implementation.
• Proficiency in JavaScript, HTML, or XML.
• Knowledge of information technology applications, processes, software, and equipment.
• Demonstrated ability to design and deliver complex technical solutions within enterprise platforms.
• Strong analytical, problem-solving, and creative thinking skills.
• Demonstrated team performance skills, service mindset approach, and ability to act as a trusted advisor.
• Ability to build positive relationships and collaborate effectively with diverse stakeholders.
• Strong oral and written communication skills.
• Effective prioritization and time management skills.
• High attention to detail and commitment to quality.

Responsibilities

• Participate fully in the ServiceNow software development lifecycle, including design, development, testing, deployment, and support
• Implement and support technical solutions to deliver business requirements, with a focus on ServiceNow-based applications and workflows
• Administer the ServiceNow platform, including patching, upgrades, instance management, and MID server monitoring and maintenance
• Configure and maintain core ServiceNow modules, including Incident, Problem, Change, Knowledge, Request, Configuration Management (CMDB), Service Catalog, Service Portal, and project/portfolio management capabilities
• Plan, design, build, test, and deploy configuration changes such as forms, workflows, notifications, UI actions, and integrations
• Develop and maintain scripts, workflows, and automation using ServiceNow scripting and orchestration tools
• Build and evolve reports, dashboards, and performance metrics to support operational visibility and decision-making
• Identify and evaluate opportunities to improve services, automate processes, and enhance user experience
• Establish and maintain configuration standards and coding best practices to ensure system quality and compatibility with future upgrades
• Partner with internal technical staff and external developers on complex efforts, including integrations, authentication methods, and platform enhancements
• Contribute ideas to coding best practices, emerging technologies, and platform optimization
• Act as a technical liaison to internal and external clients, leveraging strong communication and relationship management skills
• Abide by and follow Harvard University IT technical standards, policies, and Code of Conduct

Skills

ServiceNow admin

JavaScript/HTML/XML

Enterprise IT knowledge

System design & integration

Analytical thinking

Communication skills

Time management

Team collaboration

Attention to detail

Curiosity & continuous learning

Job description

Harvard Medical School seeks a ServiceNow System Administrator to independently develop and support complex IT service management solutions. You will manage the full lifecycle from design to deployment, collaborating with stakeholders to translate business needs into scalable configurations that serve students, faculty, staff, and researchers.

The role emphasizes platform reliability, enterprise-grade security, and ongoing optimization.