Service Writer: Truck Service Admin & Customer Support

Thermo King of Dallas LLC; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Thermo King of Dallas LLC is seeking a Service Writer in Dallas, TX to perform a range of administrative duties for the Service Department. You will answer phones, log work orders, greet customers, and coordinate with the service team to ensure smooth operations.

The ideal candidate has a high school diploma or GED and customer service experience, with proficiency in MS Word, Excel, Outlook, and data entry. On-site role with standard office hours and a focus on accuracy and communication.

Qualifications

• High school diploma or GED required or equivalent.
• Experience assisting customers and vendors is preferred.
• Proficient with standard office software and data entry.

Responsibilities

• Answer phones and monitor lines for prompt response.
• Greet service customers with a positive attitude.
• Prepare and log work orders; issue purchase orders where needed.
• Maintain communication with service management and customers on progress.

Skills

Customer service

Office software

Communication

Typing speed 40 WPM

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Access

MS Outlook

10-key typing

Job description

Thermo King of Dallas LLC is seeking a Service Writer in Dallas, TX to perform a range of administrative duties for the Service Department. You will answer phones, log work orders, greet customers, and coordinate with the service team to ensure smooth operations.

The ideal candidate has a high school diploma or GED and customer service experience, with proficiency in MS Word, Excel, Outlook, and data entry. On-site role with standard office hours and a focus on accuracy and communication.