Service Writer: Heavy-Duty Truck & Equipment

Custom Truck One Source, Inc.; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Vacation

Training opportunities

Discounts

Job summary

Custom Truck One Source, Inc. in Fort Worth, TX is seeking a Service Writer to manage repair orders, estimates, and scheduling for heavy equipment and trucks.

The role requires coordinating with technicians, customers, and departments to ensure timely, accurate service and billing. The ideal candidate has at least three years of service-writing experience with strong mechanical knowledge, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• Three years of related service-writing experience or training.
• Strong mechanical knowledge of heavy-duty repairs, costs, time to accomplish work.
• Ability to work under deadlines and prioritize tasks.

Responsibilities

• Open repair orders for correct customer and equipment; ensure legible records.
• Provide labor and parts estimates and obtain customer approval.
• Schedule appointments and manage customer information.
• Communicate with technicians and departments; follow up on progress.
• Ensure compliance with safety policies and company procedures.

Skills

Excellent listening

Communicator

Multitasking

Detail oriented

Education

Three years related experience

Tools

Microsoft Office

PC proficiency

Job description

Custom Truck One Source, Inc. in Fort Worth, TX is seeking a Service Writer to manage repair orders, estimates, and scheduling for heavy equipment and trucks.

The role requires coordinating with technicians, customers, and departments to ensure timely, accurate service and billing. The ideal candidate has at least three years of service-writing experience with strong mechanical knowledge, excellent communication, and the ability to work in a fast-paced environment.