Service Writer - Service

SelecTransportation Resources, LLC.; Port Lavaca (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

SelecTransportation Resources, LLC. seeks a dedicated Service Advisor to be the primary contact for customers, ensuring service needs are accurately understood and efficiently addressed.

You will guide conversations, document concerns, and coordinate with technicians for timely, high-quality truck service. You will review estimates, explain repairs and costs clearly, maintain detailed service records, and pursue opportunities to upsell maintenance when appropriate while following up to ensure

Qualifications

• Experience in service writing/advisory roles within automotive or truck service is preferred.
• Strong understanding of truck systems, parts and maintenance procedures.
• Excellent communication and interpersonal skills are essential.
• Ability to read and interpret technical manuals and service documentation.

Responsibilities

• Greet customers promptly and professionally, establishing a positive rapport.
• Listen to and document customer concerns and service requests accurately.
• Prepare and review service estimates, explaining repairs and costs clearly.
• Coordinate with technicians to ensure timely and quality service delivery.
• Communicate progress and completion to customers effectively.
• Maintain detailed and organized service records and documentation.
• Upsell additional services or maintenance opportunities when appropriate.
• Follow up with customers post-service to ensure satisfaction.

Skills

Customer service

Truck knowledge

Communication

Organization

Software proficiency

Tech manuals

Tools

Service software

Job description

Description

We are seeking a dedicated and customer-focused Service Advisor to join our company. In this role, you will serve as the primary point of contact for customers, ensuring their service needs are accurately understood and efficiently addressed. If you have excellent communication skills, and a commitment to providing outstanding service.

Key Responsibilities:

• Greet customers promptly and professionally, establishing a positive rapport
• Listen to and document customer concerns and service requests accurately
• Prepare and review service estimates, explaining repairs and costs clearly
• Coordinate with technicians to ensure timely and quality service delivery
• Communicate effectively with customers regarding service progress and completion
• Maintain detailed and organized service records and documentation
• Upsell additional services or maintenance opportunities when appropriate
• Follow up with customers post-service to ensure satisfaction and foster loyalty
• Stay informed about the latest truck models, parts, and service procedures

Requirements

Skills and Qualifications:

• Previous experience as a Service Writer, Service Advisor, or in a similar customer service role within the automotive or truck service industry
• Strong knowledge of truck systems, parts, and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to read and interpret technical manuals and service documentation
• Strong organizational skills and attention to detail
• Proficiency with service management software and computer systems
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Valid driver's license and clean driving record

Join our team and enjoy a collaborative work environment that values growth, professionalism, and customer satisfaction. We offer competitive compensation, ongoing training, and opportunities for career advancement in a thriving industry.