Service Writer

Thermo King of Dallas LLC; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Thermo King of Dallas LLC is seeking a Service Writer in Dallas, TX to perform a range of administrative duties for the Service Department. You will answer phones, log work orders, greet customers, and coordinate with the service team to ensure smooth operations.

The ideal candidate has a high school diploma or GED and customer service experience, with proficiency in MS Word, Excel, Outlook, and data entry. On-site role with standard office hours and a focus on accuracy and communication.

Qualifications

• High school diploma or GED required or equivalent.
• Experience assisting customers and vendors is preferred.
• Proficient with standard office software and data entry.

Responsibilities

• Answer phones and monitor lines for prompt response.
• Greet service customers with a positive attitude.
• Prepare and log work orders; issue purchase orders where needed.
• Maintain communication with service management and customers on progress.

Skills

Customer service

Office software

Communication

Typing speed 40 WPM

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Access

MS Outlook

10-key typing

Job description

Overview

Thermo King of Dallas is Now Hiring a Service Writer at 3323 Jane Lane, Dallas TX 75247. Responsible for performing a wide range of administrative and office support activities for the Service Department of Stewart & Stevenson that are critical to the efficient operation of the organization.

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

Competencies

• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements

• Ability to lift up to 25lbs.
• Ability to sit for long periods of time.
• Work in air-conditioned office, outside and workshop.
• Will be required on occasion to work more than 8 hours on one shift.
• Requires occasional bending, stooping, lifting and carrying.
• Reaching or handling with arms, hands and fingers.
• Manual dexterity sufficient to work with fingers (i.e. frequent typing)
• Normal vision with or without corrective lenses.

Working Conditions

Standard Office Criteria