Service Writer & Shop Liaison

TOTE Group; Anchorage (AK); On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

TOTE Group is seeking a Service Writer in Anchorage, AK for a full-time, individual-contributor role. You will handle service orders, coordinate with technicians, and liaise across operations to ensure timely communication and accurate invoicing.

The position requires strong MS Office skills, a high school diploma, and 2–3 years administrative experience in a vehicle or equipment shop. Expect comprehensive benefits and a supportive team environment.

Qualifications

• High school diploma or equivalent GED
• Two to three years administrative experience, experience in a vehicle or maintenance equipment shop preferred

Responsibilities

• Operate safely and in compliance with all established HSSE policies and procedures
• Ensure DVIRs are filled out entirely and creates an initial service order
• Work with technicians and shop leads to coordinate service times between the Shop and Operations
• Meets with operations and equipment control to understand requirements and provide information to the Service Team
• Act as a liaison between departments and ensure accurate communication about repair times, order completion, and dispatch notification
• Contact operations or drivers in the case of additional work; relay details of additional work and time delay, if any
• Enter service/repair details in the system, proofing repair descriptions
• Confirm parts and labor are billed correctly
• Input Vendor ROs and confirm proper invoicing
• Check warranties, tags, and inspection dates to confirm they are current correct and that no additional repairs are required
• Issue purchase orders; code, track, and report expenditures as directed
• Serves as the primary point of contact for the shop, handling administrative support duties, responding to calls, distributing mail and packages, document imaging of licensing, certifications, and inspections, etc.
• Provide excellent customer service to internal and external customers
• Develop and maintain positive working relationships with the shop staff, peers, customers, and management
• Performs other duties as assigned

Skills

Basic truck/auto knowledge

Communication skills

Time management

Organizational skills

Education

High school diploma or GED

Tools

MS Office (Word/Outlook/Excel)

Job description

TOTE Group is seeking a Service Writer in Anchorage, AK for a full-time, individual-contributor role. You will handle service orders, coordinate with technicians, and liaise across operations to ensure timely communication and accurate invoicing.

The position requires strong MS Office skills, a high school diploma, and 2–3 years administrative experience in a vehicle or equipment shop. Expect comprehensive benefits and a supportive team environment.