Service Writer & Shop Coordinator

Wagner-Equipment-Co.; Sable (CO); On-site; USD 74,729,000 - 110,090,000; Full time

Benefits offered by this job

96 hours PTO in first year

8 company paid holidays

Medical, dental, and vision insurance

401K company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU payroll deductions, savings, and

Discounted employee phone plans

Job summary

Wagner Equipment Co. is hiring a Service Writer in Aurora, CO to coordinate all service work and parts ordering for machine repairs, aligning with the One Professional Team philosophy. The role emphasizes organization, communication, and strong customer service.

Salary ranges reflect market rates for hourly technicians and administrative support. Essential duties include creating service estimates, scheduling work, tracking hours, and maintaining accurate work orders, while supervising clerical

Qualifications

• High School diploma or GED required.
• 5 years’ technician or comparable experience.
• 3+ years administrative/clerical experience.
• 3+ years customer service experience.
• 1+ years sales experience.
• 1+ years supervisory/management experience.

Responsibilities

• Initiates and closes all shop work orders as necessary.
• Creates service estimate for customers prior to beginning work.
• Coordinate with customer regarding service estimate, approval, prior to beginning work.
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas.
• Reviews work orders, warranty jobs, daily hours & determines.
• Reviews and approves daily hours on each work order.
• Reviews service Work In Progress for work orders closed in shop and open in service accounting.
• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed.
• Complete & submit parts exchange core reports in a timely manner.
• Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s.
• Checks all requisitions for proper coding.
• Figures dollar amounts on firm rates.
• Other duties as assigned by manager.

Skills

Customer service

Administrative experience

Sales experience

Supervisory experience

Data entry

Education

High School Diploma or GED

2 years vocational training

Tools

Microsoft Word

Outlook

DBS

SIMSI

ET/SIS/SIS Web/STW

Job description

Wagner Equipment Co. is hiring a Service Writer in Aurora, CO to coordinate all service work and parts ordering for machine repairs, aligning with the One Professional Team philosophy. The role emphasizes organization, communication, and strong customer service.

Salary ranges reflect market rates for hourly technicians and administrative support. Essential duties include creating service estimates, scheduling work, tracking hours, and maintaining accurate work orders, while supervising clerical