Service Writer

Carlile; Anchorage (AK); On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Life insurance, AD&D & disability

401(k) with 4% match

Paid time off (vacation)

Holidays

Sick leave

Education assistance up to $5,250

Boot reimbursement

Job summary

Carlile is seeking a Service Writer in Anchorage, AK for a full-time, individual contributor role. The position pays an hourly salary range and involves coordinating service work between the shop and operations, maintaining accurate records, and serving as the main contact for the shop.

Responsibilities include ensuring DVIRs are completed, communicating with drivers and operations, and handling administrative duties while maintaining high customer service standards.

Qualifications

• High school diploma or GED.
• 2–3 years administrative experience, preferably in a vehicle or maintenance equipment shop.
• Working knowledge of MS Office applications (Word, Outlook, Excel).
• Ability to communicate technical issues to the service team.

Responsibilities

• Operate safely and in compliance with HSSE policies.
• Fill out DVIRs and create initial service orders.
• Coordinate service times with technicians and shop leads.
• Meet with operations to understand requirements and inform the service team.
• Act as liaison between departments and communicate repair times and dispatch.
• Input service/repair details and verify parts and labor billing.
• Issue purchase orders and track expenditures.
• Provide excellent customer service to internal and external customers.
• Develop positive relationships with shop staff and management.
• Perform other duties as assigned.

Skills

MS Office

Customer service

Time management

Organizational skills

Attention to detail

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Writer

Full-Time Individual Contrib Anchorage, AK, US

Salary Range: $28.10 To $43.50 Hourly

Operate safely and in compliance with all established HSSE policies and procedures

Ensure DVIRs are filled out entirely and creates an initial service order

Work with technicians and shop leads to coordinate service times between the Shop and Operations

Meets with operations and equipment control to understand requirements and provide information to the Service Team

Act as a liaison between departments and ensure accurate communication about repair times, order completion, and dispatch notification

Contact operations or drivers in the case of additional work; relay details of additional work and time delay, if any

Enter service/repair details in the system, proofing repair descriptions

Confirm parts and labor are billed correctly

Input Vendor ROs and confirm proper invoicing

Check warranties, tags, and inspection dates to confirm they are current correct and that no additional repairs are required

Issue purchase orders; code, track, and report expenditures as directed

Serves as the primary point of contact for the shop, handling administrative support duties, responding to calls, distributing mail and packages, document imaging of licensing, certifications, and inspections, etc.

Provide excellent customer service to internal and external customers

Develop and maintain positive working relationships with the shop staff, peers, customers, and management

Performs other duties as assigned

Qualifications

High school diploma or equivalent GED

Two to three years administrative experience, experience in a vehicle or maintenance equipment shop preferred

Knowledge, Skills, and Abilities

Basic technical understanding of truck/automotive functionality

Working knowledge in MS Office applications including Word, Outlook, and Excel

Excellent written, verbal, and listening skills

Ability to understand and relate technical issues to the service team from non-technical descriptions and sources

Excellent customer service, time management, and organizational skills

High level of attention to detail and accuracy; audit and approve own work

Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time, or communicates alternate plans

We're committed to taking care of you and your family, today and in the future.

Here's what you can look forward to:

• Compensation
  • Competitive hourly rate range: $28.10 - $43.50 per hour, depending on experience and qualifications
• Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
• Employer-paid life insurance, accidental death and dismemberment (AD&D), and short-term and long-term disability coverage
• Retirement
  • Generous 401(k) plan with a 4% company match
• Paid Time Off
  • 2 weeks' vacation annually
  • 7 company holidays
  • 7 days of sick leave annually
• Extras that Make a Difference
  • Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
  • Annual boot reimbursement