Service Writer: Repair Orders & Customer Care

Hunter Truck; Wheeling (WV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off & holidays

Training and advancement opportunities

Stability as a family-owned company

Job summary

Hunter Truck is hiring a Service Writer in Wheeling, WV. This full-time role runs Monday through Friday, 3:30 PM to 12:00 AM, supporting repair orders, estimating costs, and communicating with customers and technicians to ensure accurate documentation and timely updates.

The position requires a high school diploma/GED (or related experience) and a valid driver's license, with the ability to lift up to 50 lbs and work safely in a shop environment. Benefits and growth opportunities are offered.

Qualifications

• High school diploma or GED or related experience/training required.
• Valid Driver’s License required; must meet insurability standards.
• Regular walking and standing; lift up to 50 lbs; vision acuity.

Responsibilities

• Greet service customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

Education

High school diploma or GED or one to three months of related experience and/or training, or an equivalent combination of education and experience.

Job description

Hunter Truck is hiring a Service Writer in Wheeling, WV. This full-time role runs Monday through Friday, 3:30 PM to 12:00 AM, supporting repair orders, estimating costs, and communicating with customers and technicians to ensure accurate documentation and timely updates.

The position requires a high school diploma/GED (or related experience) and a valid driver's license, with the ability to lift up to 50 lbs and work safely in a shop environment. Benefits and growth opportunities are offered.