Service Writer: Repair Orders & Customer Care

HUNTER TRUCK SALES & SERVICE LLC; Uniontown (Fayette County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay & bonus

Benefits package

401(k) with company match

Training & advancement

Stable family-owned since 1938

Job summary

Hunter Truck Sales & Service LLC is seeking a Service Writer in Uniontown, PA. This full-time role involves greeting customers, writing repair orders, estimating costs, and communicating progress with technicians.

You will review payments, obtain authorization for additional work, and maintain thorough repair documentation. The position emphasizes accurate records, warranty handling, and a professional customer experience.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training.
• Valid Driver's License required; Commercial Driver's License preferred; must meet company insurability standards.
• Regular walking and frequent standing; lift up to 50 lbs and good vision

Responsibilities

• Greet customers, sell needed work, write repair orders, and estimate repair costs.
• Ensure proper payment type is selected and perform initial review of repair orders.
• Communicate with technicians and update customers on repair progress.
• Obtain authorization for additional work and maintain accurate repair documentation.
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines.
• Maintain repair order balance and assist parts/service departments as needed.
• Handle customer inquiries, complaints, and scheduling professionally.
• Maintain a clean and organized work area while adhering to all safety policies.

Education

High school diploma or GED; or 1–3 months related experience or training

Valid Driver's License required; CDL preferred

Job description

Hunter Truck Sales & Service LLC is seeking a Service Writer in Uniontown, PA. This full-time role involves greeting customers, writing repair orders, estimating costs, and communicating progress with technicians.

You will review payments, obtain authorization for additional work, and maintain thorough repair documentation. The position emphasizes accurate records, warranty handling, and a professional customer experience.